Software Alternatives, Accelerators & Startups

Last.fm VS LiveAgent

Compare Last.fm VS LiveAgent and see what are their differences

Last.fm logo Last.fm

The world's largest online music service. Listen online, find out more about your favourite artists, and get music recommendations, only at Last.fm

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Last.fm Landing page
    Landing page //
    2023-08-17
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Last.fm

Website
last.fm
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

Last.fm features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Last.fm videos

DO NOT USE last.fm website review (BAD WEBSITE)

More videos:

  • Review - Music I Listened to in 2018 [last.fm]

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Last.fm and LiveAgent)
Music Streaming
100 100%
0% 0
Customer Support
0 0%
100% 100
Music
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Last.fm and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Last.fm and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Last.fm and LiveAgent

Last.fm Reviews

9 Best Free Music Download Sites in 2022
Last.fm is the flagship product of Audioscrobbler's music engine design team. Users "record" tracks more than 10 million times a day to Last FM's servers, it's one of the world's largest social music platforms.
9 best free Spotify alternatives
Last.fm is more about music discovery than listening to what you already know: its famous "scrobbling" analyses the songs you listen to (not just on the site, but in desktop and mobile music apps too) and comes up with suggestions for similar music it thinks you'll like. Frustratingly many of the available tracks are just previews, and the free radio streaming is a paid-for...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Last.fm seems to be more popular. It has been mentiond 2621 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Last.fm mentions (2621)

  • The day I canceled my Spotify subscription
    I switched to https://qobuz.com, mainly for the high audio quality (it goes up to 192kHz 24bit, which is worth it for me as I have the necessary equipment to make use of this), but it also supports "Spotify quality" i.e. Mp3 quality/320 kbps, but I stayed for the experience. It does not really have an algorithm, there is one playlist "My weekly Q", which updates each week with songs that you could like. The only... - Source: Hacker News / 3 months ago
  • Mr. Bungle - Nananana (lost fake song)
    Hi, anyone remember that song? I remember I downloaded it from ares and I liked it but unfortunately it wasn't by mr bungle, it was just mislabelled (like the toxic cover). If anyone has it around I would like to hear it again! On last.fm it comes up as some people listen to it from time to time. Any info you have, or the original artist, I'd appreciate it. From what I remember it sounded like a demo and just said... Source: 6 months ago
  • 1970โ€™s music makes me feel the most alive. What music does that for you?
    Try last.fm, great website for recommending music. Those one's you suggested are a bit more jazzy than I usually listen to but maybe try What's Goin' On - Marvin Gaye. Talking Book, or Songs in the Key of Life - Stevie Wonder. Couple of my favorites. Source: 6 months ago
  • Outjerked by last fm
    Average last.fm comment section to be fair. Source: 6 months ago
  • I Tried Apple Music and That Made Me Realize How Much Polish TIDAL is Missing
    However, I can fully enjoy my last.fm subscription with Tidal thanks to the integrated scrobbler. I could with AM too but it would be necessary to download (and buy) two different scrobblers : one for iOS and one for macOS. Then, I feel like Tidal has more interesting recommendations, especially when we talk about lesser-known artists. Tidal Rising allows for nice discoveries while AM is much more focused on music... Source: 6 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Last.fm and LiveAgent, you can also consider the following products

Spotify - Map shows when two people play same song at same time

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Deezer - Deezer is a music streaming app created in France. It is available in 180 counties and gets 16 million users a month. 6 million of the users have paid subscriptions. Read more about Deezer.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pandora - Pandora Radio is a free (ad-supported) internet radio founded in 2000.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.