Software Alternatives & Startups

LiveAgent VS Moom

Compare LiveAgent VS Moom and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Moom logo Moom

Move your mouse over the green zoom button in any window, and Moom's mouse control overlay will appear (as seen in the above animation).
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Moom Landing page
    Landing page //
    2021-09-14

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Moom features and specs

  • Ease of Use
    Moom offers a user-friendly interface that allows users to quickly and easily manage their window layouts without a steep learning curve.
  • Customizable Layouts
    The application allows users to create and save custom window layouts, which can be accessed and applied with a single click.
  • Keyboard Shortcuts
    Moom supports keyboard shortcuts for window management, enabling users to quickly move and resize windows without relying on a mouse.
  • Compatibility
    Moom works seamlessly with most macOS versions and integrates well with other Mac applications, enhancing productivity.
  • Snap to Edges and Corners
    The application enables windows to 'snap' to screen edges and corners, making it easier to manage multiple windows efficiently.

Possible disadvantages of Moom

  • Price
    Moom is a paid application, which might be a deterrent for users looking for free alternatives.
  • Learning Curve for Advanced Features
    While basic features are easy to grasp, advanced functionalities might require some time to learn and set up optimally.
  • Limited to macOS
    The application is exclusive to macOS, which means Windows and Linux users cannot benefit from its features.
  • Potential for Overlaps
    Moom can sometimes interfere with other window management tools or macOS's built-in functionalities, leading to inconsistent behavior.
  • Performance
    In rare cases, Moom might consume more system resources than expected, potentially impacting the overall performance of the computer.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of Moom

Overall verdict

  • Overall, Moom is highly recommended for users looking for a powerful tool to manage windows on their Mac. Its intuitive design and robust functionality make it a favorite among productivity enthusiasts.

Why this product is good

  • Moom is considered a good application for its efficient window management capabilities on macOS. Users appreciate its ease of use, customizable keyboard shortcuts, and the way it enhances productivity by allowing easy arrangement and resizing of windows. It integrates well with macOS and provides features like saving window layouts and snapping windows to the edges and corners of the screen.

Recommended for

    Moom is recommended for Mac users who often work with multiple windows and need a better way to organize their desktop space. It's ideal for professionals, productivity enthusiasts, and anyone who values streamlined workflows when managing numerous applications simultaneously.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Moom videos

Organic-Please Reviews MOOM Organic Hair Removal!

More videos:

  • Review - Mixed Nuts: MOOM (Awesome Window Resizing Tool for Mac Users)
  • Review - moom

Category Popularity

0-100% (relative to LiveAgent and Moom)
Customer Support
100 100%
0% 0
Window Manager
0 0%
100% 100
Help Desk
100 100%
0% 0
OSX Tools
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and Moom.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Moom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Moom

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    Competitors: Zendesk, Freshdesk
    Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    Competitors: Zendesk, Freshdesk
    Pros:    Easy to use|Easy integration|Automation and custom functions
    Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Moom Reviews

Best 6 Mac Window Managers
Although it’s the default way of controlling Moom, you can operate this Mac window organizer in other ways too. Head into Moom’s settings, and you can set up keyboard shortcuts, as well as drag and drop.
Source: mackeeper.com
Top 6 Window Manager Apps for Mac
While Moom is similar to other apps on this list, it does have a few tricks up its sleeve. First, there are several ways to use the app. You can either set it up in your Dock, have it stay in the Menu Bar, or use it as an invisible app running in the background.
The 6 Best Mac Window Management Tools
Moom lets you resize your window differently. Instead of putting everything in the menu bar, the window management options reside inside the green button. To view those different arrangements, you'll have to press the Option key while hovering your mouse over the green button.
Moom vs Magnet vs Spectacle
But that’s not all. Moom supports window layouts snapshots. This means that it can record where is each window so they can be restored after a trigger. This trigger can be connecting a second display or just a keyboard shortcut. This feature makes this tool way more powerful than its rivals.
Source: medium.com

Social recommendations and mentions

Based on our record, Moom seems to be more popular. It has been mentiond 67 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Moom mentions (67)

  • macOS Sequoia is available today
    We may actually be seeing the moment where Moom[1] is no longer an essential OS X app. It can solve both window tiling and the "maximize problem" on mac and has been my first install for many years. Here's to hoping that Apple can get one basic OS feature right once. [1] https://manytricks.com/moom/. - Source: Hacker News / almost 2 years ago
  • Stapler: I remade a 32 year old classic Macintosh app
    Moom⁽¹⁾ offers the ability to save and restore window layouts, including triggering saved layouts on addition or removal of displays. ⁽¹⁾https://manytricks.com/moom/. - Source: Hacker News / about 2 years ago
  • Apple has not fixed the macOS audio left/right balance bug for 10 years
    Most of the time, I don’t. It sounds silly but macOS window management works best when you don’t micromanage and just let windows pile up at whichever size fits their content, kind of like papers on a desk. Instead I group windows by virtual desktop (space) on two monitors, switching out virtual desktops to mix and match sets of windows. Individual windows are rarely moved or resized. On the odd occasion I need... - Source: Hacker News / over 2 years ago
  • Yabai – A tiling window manager for macOS
    I similarly find something like Yabai a bit too heavy-handed for my needs, and instead prefer Moom[0]. I find that only need tiling occasionally, and for that Moom excels since it doesn’t add any new key shortcuts to memorize and is only ever visibly present when hovering your cursor over a window’s green button. Its Aero Snap equivalent is optional and turned off by default too, which is great for me (I trigger... - Source: Hacker News / almost 3 years ago
  • Rethinking Window Management in Gnome
    I ended up using Moom [1] to work around some of the oddities of macOS window management. It's relatively low-feature, mostly for window arrangements and sizing. I use it on a vertical monitor to split window placement horizontally, since macOS can only natively do vertical splits. It has other features too (like saving layouts and keyboard shortcuts), but I don't use them that much. 1. https://manytricks.com/moom/. - Source: Hacker News / about 3 years ago
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What are some alternatives?

When comparing LiveAgent and Moom, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Rectangle - Window management app based on Spectacle, written in Swift.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Magnet Window Manager - Magnet Developers

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mizage Divvy - Divvy is an entirely new way of managing your workspace.