Software Alternatives, Accelerators & Startups

Rectangle VS LiveAgent

Compare Rectangle VS LiveAgent and see what are their differences

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Rectangle logo Rectangle

Window management app based on Spectacle, written in Swift.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Rectangle Landing page
    Landing page //
    2023-05-20
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Rectangle features and specs

  • Ease of Use
    Rectangle offers an intuitive user interface that makes window management straightforward and user-friendly.
  • Customizable Shortcuts
    Users can easily configure keyboard shortcuts to better suit their workflow, making window management faster and more efficient.
  • Free
    Rectangle is available for free, making it accessible to anyone without the need for a financial investment.
  • Frequent Updates
    The app receives regular updates, introducing new features and ensuring compatibility with the latest macOS versions.
  • Lightweight
    Rectangle is a lightweight application that doesn't consume many system resources, ensuring smooth performance even on older Macs.

Possible disadvantages of Rectangle

  • Limited Advanced Features
    Rectangle lacks some of the more advanced features found in paid window management applications, such as multiple monitor support and more complex window arrangements.
  • MacOS Only
    Rectangle is only available for macOS, so users of other operating systems are unable to take advantage of its features.
  • Occasional Bugs
    Some users report occasional bugs or unpredictable behavior, which might require troubleshooting or waiting for a future update.
  • Learning Curve for Shortcuts
    While customizable shortcuts are a benefit, there is an initial learning curve for users to memorize and effectively use these shortcuts.
  • Basic Aesthetic
    The app's design and aesthetic are quite basic, lacking the polish and visual appeal found in some other similar tools.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Rectangle

Overall verdict

  • Overall, Rectangle is highly regarded for its ease of use, extensive customization options, and the fact that it is free and open-source. It provides essential functionality without unnecessary complexity, making it suitable for both casual users and power users who need efficient window management.

Why this product is good

  • Rectangle is a popular window management tool for macOS, known for its simplicity and ease of use. It allows users to efficiently organize and resize application windows using customizable keyboard shortcuts or by dragging windows into pre-defined areas of the screen. This can enhance productivity by minimizing the time spent arranging windows and improving multitasking capabilities.

Recommended for

    Rectangle is recommended for macOS users looking for a straightforward, lightweight solution to manage application windows. It is particularly beneficial for those who frequently work with multiple applications at once, including developers, designers, and anyone who values a tidy and organized desktop environment.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Rectangle videos

SKYWALKER RECTANGLE TRAMPOLINE REVIEW!!!

More videos:

  • Review - Skywalker Rectangle Trampoline Review #1
  • Review - Marvin Malton 160 Rectangle Flying Hour Watch Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Rectangle and LiveAgent)
Mac Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Window Manager
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Rectangle and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Rectangle and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Rectangle and LiveAgent

Rectangle Reviews

Best 6 Mac Window Managers
Rectangle shows that you donโ€™t need to dip into your bank account to get window resizer tools. This free Mac window manager lets you manage multiple windows using keyboard shortcuts, menu options, or by dragging and dropping. Just like Magnet, you can split your screen up into quarters, thirds, or halves.
Source: mackeeper.com
Top 6 Window Manager Apps for Mac
Most window manager apps for Mac support multiple monitors. They can help you move windows between screens and create custom layouts for each monitor. Many window manager apps โ€“ such as BetterSnapTool, Magnet, and Rectangle โ€“ offer this functionality.
The 6 Best Mac Window Management Tools
However, it might take some time for you to get used to the shortcuts in the Rectangle app since there are many. Furthermore, you can also add some of your apps to exceptions if you want to keep them away from Rectangle's shortcuts.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Rectangle seems to be more popular. It has been mentiond 479 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Rectangle mentions (479)

  • Ubuntu 26.04 LTS Released
    As a both old Linux and now decade user of MacOS, after I got used to no middle-click paste and no focus-follows-mouse: 1. Keyboard shortcuts are Emacs, Ctrl-A: start of line, E: end of line, K: kill selected or to end of line, Y to paste, etc. https://support.apple.com/en-au/102650#text 2. Karabiner elements (FOSS) fixes keyboard mappings outside of the Settings: https://karabiner-elements.pqrs.org/ 3. I have the... - Source: Hacker News / 4 months ago
  • Native Instant Space Switching on macOS
    Every macOS user uses Rectangle.app โ€” https://rectangleapp.com The ones who don't use it is because they donโ€™t know it exists. - Source: Hacker News / 4 months ago
  • Native Instant Space Switching on macOS
    I use https://rectangleapp.com/ and enjoy it. I have shortcuts to move windows to the left/right half of the screen, and cycle between monitors. This, combined with native cmd+tab and cmd+` is enough for me. - Source: Hacker News / 4 months ago
  • Make macOS consistently bad (unironically)
    Rectangle [1] is pretty much essential for me because of this. I use only a few keypresses (maximize window, move to one of the halves of the screen horizontally) but that is enough. My mouse very rately interacts with the borders of any window, or those buttons. I had to click on the green one that you mentioned in order to see what it did (yuck). [1] https://rectangleapp.com/. - Source: Hacker News / 5 months ago
  • Make macOS consistently bad (unironically)
    I use Rectangle [1] for window management. I only use three shortcuts: full screen, left half of the screen, and right half of the screen. My editors and chrome are always running in one of these modes. But for other apps like Messages, Notes, Music, etc - yeah I don't usually expand them to full screen. [1] https://rectangleapp.com/. - Source: Hacker News / 5 months ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Rectangle and LiveAgent, you can also consider the following products

Magnet Window Manager - Magnet Developers

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

yabai - A tiling window manager for macOS based on binary space partitioning

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BTT Remote - A remote control for you Mac, using your iPhone or iPad

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.