Software Alternatives, Accelerators & Startups

LiveAgent VS EJS

Compare LiveAgent VS EJS and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

EJS logo EJS

An open source JavaScript Template library.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • EJS Landing page
    Landing page //
    2022-01-11

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

EJS features and specs

  • Simplicity
    EJS is easy to learn and use, especially for developers who are already familiar with JavaScript. The syntax is straightforward, making it a good choice for quick application development.
  • JavaScript Integration
    Since EJS templates are JavaScript files, you can seamlessly integrate JavaScript code, making it easy to manipulate data and use familiar JavaScript functions.
  • Lightweight
    EJS is a lightweight template engine, which makes it an optimal choice for applications where performance and simplicity are critical.
  • Flexibility
    Allows for the embedding of plain JavaScript within the templates, giving developers the flexibility to add logic directly in their HTML.
  • Partial Templates
    Supports partials, which help to reuse code snippets across different views, promoting DRY (Don't Repeat Yourself) principles.
  • Server-Side Rendering
    Supports server-side rendering, which can improve performance by reducing the amount of client-side processing needed.

Possible disadvantages of EJS

  • Limited Functionality
    Compared to more feature-rich template engines like Handlebars or Pug, EJS offers limited functionalities which might be a drawback for large, complex projects.
  • Debugging
    Debugging EJS templates can sometimes be challenging. Errors within templates can often be vague, making it difficult to trace the root cause.
  • Maintenance
    Embedding a lot of JavaScript within templates can make the code harder to read and maintain, especially as the complexity of the application grows.
  • Performance Overhead
    For very large and complex templates, EJS can introduce a performance overhead compared to more optimized template engines designed for high performance.
  • Community and Support
    While EJS has a reasonable user base, the community and support may not be as extensive as more popular alternatives like React or Vue.js.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of EJS

Overall verdict

  • Yes, EJS is considered good, particularly for projects where developers want ease of use and flexibility with JavaScript templating. It is lightweight, easy to learn, and integrates well with Express, a popular Node.js web application framework.

Why this product is good

  • EJS (Embedded JavaScript Templating) is popular because it provides a simple way to generate HTML markup with plain JavaScript. It allows for the embedding of JavaScript logic within your HTML templates, making it straightforward to use for those familiar with JavaScript. It's known for its efficiency in rendering templates and ease of integration with Node.js applications.

Recommended for

    EJS is recommended for developers building server-side web applications using Node.js and those looking for a simple, yet effective, templating solution. It is particularly suitable for small to medium-sized projects where dynamic content generation is needed and for teams that prioritize simplicity and performance.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

EJS videos

Kane Creek - Bestop Trail Review at EJS 2019

More videos:

  • Tutorial - JavaScript Templating Tutorial | Introduction To EJS

Category Popularity

0-100% (relative to LiveAgent and EJS)
Customer Support
100 100%
0% 0
Javascript UI Libraries
0 0%
100% 100
Help Desk
100 100%
0% 0
Development
0 0%
100% 100

Questions & Answers

As answered by people managing LiveAgent and EJS.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and EJS

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

EJS Reviews

We have no reviews of EJS yet.
Be the first one to post

Social recommendations and mentions

Based on our record, EJS seems to be more popular. It has been mentiond 26 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

EJS mentions (26)

  • Next.js vs Express: What to Choose in 2025?
    Express does not provide SEO benefits by default and would require additional configuration with tools like EJS (Embedded JavaScript) or Handlebars for server-side rendering. - Source: dev.to / over 1 year ago
  • Chapter 7: HTML part two
    For a more robust approach, we'd probably need to install a templating language of some kind, such as Twig, EJS, Handlebars, Pug or Mustache (this is not a complete list!). Reading the documentation for posthtml-modules, you'll notice it doesn't mention package.json or any of the approaches we've used in this guide. Instead, the examples are in JavaScript and we've advised to add this to our Node application. - Source: dev.to / over 1 year ago
  • Web Components and SSR - 2024 Edition
    Server-side Framework SSR is when you use a framework that runs the HTML templating logic entirely on the server to compose the HTML that will be rendered in the browser. These are frameworks like Ruby on Rails, ASP.Net, PHP, or even Node.js frameworks that use templating languages like Pug or EJS. - Source: dev.to / over 1 year ago
  • How to Build an Application With Node.js
    We need a templating engine to render HTML code in the browser using Node.js. We'll use ejs (Embedded JavaScript) for this tutorial but there are others such as Pug (formerly known as Jade) and Express Handlebar, which also render HTML on the server. - Source: dev.to / about 2 years ago
  • Getting to the meat and potatoes of serverless recipe parsing with Amazon Bedrock
    The tags is where you put the HTML you want Claude to read. The <%- document %> contained within is an ejs placeholder. More on this shortly. - Source: dev.to / about 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and EJS, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mustache.js - Minimal templating with {{mustaches}} in JavaScript - janl/mustache.js

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Handlebars - Handlebars is a JavaScript template library that is, more or less, based on ...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Vue.js - Reactive Components for Modern Web Interfaces