Software Alternatives, Accelerators & Startups

LiveAgent VS CKEditor

Compare LiveAgent VS CKEditor and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

CKEditor logo CKEditor

Real-time collaborative future-ready rich text editor
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • CKEditor Landing page
    Landing page //
    2022-07-08

CKEditor 5 is a modern WYSIWYG rich text editor that can easily accommodate the requirements of businesses and users in the age of digital transformation. It allows software creators and developers to build powerful writing solutions for applications of all sorts, within hours. Thanks to a fully customizable framework, ready-to-use builds, native integrations, extensive documentation, and reliable customer support, the editor can be fully tailored to your needs.

To provide users with all-around streamlined and collaborative writing experience, you can additionally include advanced features such as Track Changes and Comments, Revision History, and (if preferred) Real-time Collaboration! Easy Export to PDF and Word, responsive images, pagination, Markdown input and output support, and robust paste from Word and Google Docs are also popular choices.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

CKEditor features and specs

  • Real-time collaboration editing: Premium
  • Comments: Premium
  • Track changes: Premium
  • Revision History: Premium
  • CKBox File Manager: Premium
  • Autoformatting: Yes
  • Autolink: Yes
  • Autosave: Yes
  • Basic text styles (Bold, Italic, Highlight, Underline, Strikethrough, Subscript, Superscript): Yes
  • Code & Quote Blocks: Yes
  • Drag and drop: Yes
  • Export to PDF and Word: Premium
  • Find and replace: Yes
  • Font styles: Yes
  • Image resize, style & alignment: Yes
  • Image responsiveness: Yes
  • Inserting images by pasting URL: Yes
  • Keyboard shortcuts: Yes
  • Lists (bulleted, numbered, checklists): Yes
  • Markdown support: Yes
  • Math and Chemical formulas: Premium
  • Media embed: Yes
  • @Mentions: Yes
  • Pagination: Premium
  • Paste from Word & G-Docs: Yes
  • Read-only support: Yes
  • Restricted editing: Yes
  • Spell and grammar checking: Premium
  • Tables support with columns resizing, selecting rows and columns: Yes
  • Text layout: Yes
  • Word count: Yes
  • React integration: Yes
  • Vue JS integration: Yes
  • Angular integration: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

CKEditor videos

CKEditor 5 - Collaboration features

More videos:

  • Demo - CKEditor 5 – Revision History feature

Category Popularity

0-100% (relative to LiveAgent and CKEditor)
Customer Support
100 100%
0% 0
Text Editors
0 0%
100% 100
Help Desk
100 100%
0% 0
Rich Text Editor
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and CKEditor.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and CKEditor. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and CKEditor

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

CKEditor Reviews

14 Best Open Source WYSIWYG HTML Editors
CKEditor 5 is a feature-rich and open-source WYSIWYG editing solution with great flexibility. The user interface looks modern. Hence, you may expect a modern user experience.
Source: itsfoss.com
Looking for a CKEditor? Try these 10 Alternatives
CKEditor is a popular, versatile WYSIWYG text editor which allows you to write content directly on web pages or online applications. It can be used to create Word-like documents or provide a simple toolbar for email and instant message content. CKEditor provides rich text formatting options as well as spell check.

Social recommendations and mentions

Based on our record, CKEditor seems to be more popular. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

CKEditor mentions (8)

  • Rails Frontend Bundling - Which one should I choose?
    Problematic dependencies. Some dependencies like CKEditor are designed specifically to work with Webpacker and won't work with other tools. - Source: dev.to / about 1 year ago
  • Best Text Editor to integrate with React?
    At my work, we recently released a beta of our switch CKEditor, coming from Draftjs. Works pretty well. They have a free license available, not sure if that would cover your use-case tho. Source: about 1 year ago
  • Managers want to build a Web Rich Text Editor from scratch - Seems like bad idea
    Every place where the mismanager wanted a rich text editor ended up skinning/modding what is now called CKEditor . It used to be called "FCKEditor" because of the initials of the guy who wrote it, but almost everyone reading it put the letter U in where it didn't belong. Sorry Frederico Caldeira Knabben. Source: about 1 year ago
  • Any good libraries for rich text editors out there?
    CKEditor offers rich text editing, and is a fantastic bit of kit I've used extensively over the past couple of years. It does cost money, but it's worth it. Source: over 1 year ago
  • Django for Beginners #4 - The Blog App
    Recall that in the previous article, when you create a post, you can only add plain text, which is not ideal for a blog article. The rich text editor or WYSIWYG HTML editor allows you to edit HTML pages directly without writing the code. In this tutorial, I am using the CKEditor as an example. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and CKEditor, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TinyMCE - TinyMCE is a content editor that functions as a plug-in for Wordpress websites.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Summernote - Summernote is a JavaScript library that helps users create WYSIWYG editors online.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Quill - Powerful, API-driven rich text editor