Software Alternatives, Accelerators & Startups

Freshdesk VS CKEditor

Compare Freshdesk VS CKEditor and see what are their differences

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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CKEditor logo CKEditor

Real-time collaborative future-ready rich text editor
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • CKEditor Landing page
    Landing page //
    2022-07-08

CKEditor 5 is a modern WYSIWYG rich text editor that can easily accommodate the requirements of businesses and users in the age of digital transformation. It allows software creators and developers to build powerful writing solutions for applications of all sorts, within hours. Thanks to a fully customizable framework, ready-to-use builds, native integrations, extensive documentation, and reliable customer support, the editor can be fully tailored to your needs.

To provide users with all-around streamlined and collaborative writing experience, you can additionally include advanced features such as Track Changes and Comments, Revision History, and (if preferred) Real-time Collaboration! Easy Export to PDF and Word, responsive images, pagination, Markdown input and output support, and robust paste from Word and Google Docs are also popular choices.

Freshdesk features and specs

No features have been listed yet.

CKEditor features and specs

  • Real-time collaboration editing: Premium
  • Comments: Premium
  • Track changes: Premium
  • Revision History: Premium
  • CKBox File Manager: Premium
  • Autoformatting: Yes
  • Autolink: Yes
  • Autosave: Yes
  • Basic text styles (Bold, Italic, Highlight, Underline, Strikethrough, Subscript, Superscript): Yes
  • Code & Quote Blocks: Yes
  • Drag and drop: Yes
  • Export to PDF and Word: Premium
  • Find and replace: Yes
  • Font styles: Yes
  • Image resize, style & alignment: Yes
  • Image responsiveness: Yes
  • Inserting images by pasting URL: Yes
  • Keyboard shortcuts: Yes
  • Lists (bulleted, numbered, checklists): Yes
  • Markdown support: Yes
  • Math and Chemical formulas: Premium
  • Media embed: Yes
  • @Mentions: Yes
  • Pagination: Premium
  • Paste from Word & G-Docs: Yes
  • Read-only support: Yes
  • Restricted editing: Yes
  • Spell and grammar checking: Premium
  • Tables support with columns resizing, selecting rows and columns: Yes
  • Text layout: Yes
  • Word count: Yes
  • React integration: Yes
  • Vue JS integration: Yes
  • Angular integration: Yes

Freshdesk videos

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

CKEditor videos

CKEditor 5 - Collaboration features

More videos:

  • Demo - CKEditor 5 – Revision History feature

Category Popularity

0-100% (relative to Freshdesk and CKEditor)
Customer Support
100 100%
0% 0
Text Editors
0 0%
100% 100
Help Desk
100 100%
0% 0
Rich Text Editor
0 0%
100% 100

User comments

Share your experience with using Freshdesk and CKEditor. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and CKEditor

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature

10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

CKEditor Reviews

14 Best Open Source WYSIWYG HTML Editors
CKEditor 5 is a feature-rich and open-source WYSIWYG editing solution with great flexibility. The user interface looks modern. Hence, you may expect a modern user experience.
Source: itsfoss.com
Looking for a CKEditor? Try these 10 Alternatives
CKEditor is a popular, versatile WYSIWYG text editor which allows you to write content directly on web pages or online applications. It can be used to create Word-like documents or provide a simple toolbar for email and instant message content. CKEditor provides rich text formatting options as well as spell check.

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than CKEditor. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

CKEditor mentions (8)

  • Rails Frontend Bundling - Which one should I choose?
    Problematic dependencies. Some dependencies like CKEditor are designed specifically to work with Webpacker and won't work with other tools. - Source: dev.to / about 1 year ago
  • Best Text Editor to integrate with React?
    At my work, we recently released a beta of our switch CKEditor, coming from Draftjs. Works pretty well. They have a free license available, not sure if that would cover your use-case tho. Source: about 1 year ago
  • Managers want to build a Web Rich Text Editor from scratch - Seems like bad idea
    Every place where the mismanager wanted a rich text editor ended up skinning/modding what is now called CKEditor . It used to be called "FCKEditor" because of the initials of the guy who wrote it, but almost everyone reading it put the letter U in where it didn't belong. Sorry Frederico Caldeira Knabben. Source: about 1 year ago
  • Any good libraries for rich text editors out there?
    CKEditor offers rich text editing, and is a fantastic bit of kit I've used extensively over the past couple of years. It does cost money, but it's worth it. Source: over 1 year ago
  • Django for Beginners #4 - The Blog App
    Recall that in the previous article, when you create a post, you can only add plain text, which is not ideal for a blog article. The rich text editor or WYSIWYG HTML editor allows you to edit HTML pages directly without writing the code. In this tutorial, I am using the CKEditor as an example. - Source: dev.to / over 1 year ago
View more

What are some alternatives?

When comparing Freshdesk and CKEditor, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TinyMCE - TinyMCE is a content editor that functions as a plug-in for Wordpress websites.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Summernote - Summernote is a JavaScript library that helps users create WYSIWYG editors online.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Quill - Powerful, API-driven rich text editor