Software Alternatives, Accelerators & Startups

Froala Editor VS LiveAgent

Compare Froala Editor VS LiveAgent and see what are their differences

Froala Editor logo Froala Editor

Froala Editor is a WYSIWYG HTML editor that enables rich text editing capabilities for the applications.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Froala Editor Landing page
    Landing page //
    2022-11-07
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Froala Editor

Website
froala.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Startup details
Country
Romania
City
Bucharest
Employees
1 - 9

Froala Editor features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Froala Editor videos

No Froala Editor videos yet. You could help us improve this page by suggesting one.

+ Add video

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Froala Editor and LiveAgent)
Text Editors
100 100%
0% 0
Customer Support
0 0%
100% 100
IDEs And Text Editors
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Froala Editor and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Froala Editor and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Froala Editor and LiveAgent

Froala Editor Reviews

14 Best Open Source WYSIWYG HTML Editors
Froala is an exciting web editor that you can easily integrate with your existing open-source CMS like WordPress.
Source: itsfoss.com
Looking for a CKEditor? Try these 10 Alternatives
Fortunately, plenty of free and paid options are available, making it easy to find an editor that fits your requirements and budget. Whether you choose TinyMCE for its simplicity and compatibility, Froala Editor for its customization options, or Redactor for its advanced features, there is an editor out there that can help you create professional-looking content for your...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Froala Editor seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Froala Editor mentions (14)

  • HTML to WYSIWYG: A guide in 2024
    These simple solutions enable a wider spectrum of people to participate in content creation, resulting in a more collaborative and efficient development process. Teams that embrace the power of WYSIWYG conversion may streamline workflows, shorten development cycles, and produce richer, more engaging web experiences. Explore innovative solutions such as Froala to maximize the benefits of HTML to WYSIWYG conversion... - Source: dev.to / about 1 month ago
  • Streamline CMS Development with Angular By Integrating Froala WYSIWYG HTML Editor
    Make your CMS development easier, flexible, robust, and faster by integrating Froala with Angular. This powerful combination offers a sophisticated platform for building a feature-rich Content Management System, blending Froala’s intuitive design with the robust capabilities of Angular for a seamless development experience. - Source: dev.to / 6 months ago
  • Enhancing User Experience with Bootstrap and Froala WYSIWYG Editor
    Bootstrap is a popular CSS framework that offers a variety of pre-designed components for building responsive, mobile-first web applications. Froala, on the other hand, is a powerful and flexible WYSIWYG editor that enhances the user experience by allowing them to create and edit rich text content directly on the web page. - Source: dev.to / 7 months ago
  • Which HTML editor offers the most advanced features for professional web developers?
    You can’t go wrong with VS Code and if you want a more advanced HTML editor, you can try Adobe Dreamweaver. And there’s editors such as Froala that are user-friendly, you can add plugins to it to have more advanced features. Source: about 1 year ago
  • How shall one use Floara editor for Windows 10?
    I downloaded from https://froala.com/wysiwyg-editor/. But does it work with windows 10? Source: about 1 year ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Froala Editor and LiveAgent, you can also consider the following products

Sublime Text - Sublime Text is a sophisticated text editor for code, html and prose - any kind of text file. You'll love the slick user interface and extraordinary features. Fully customizable with macros, and syntax highlighting for most major languages.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Microsoft Visual Studio - Microsoft Visual Studio is an integrated development environment (IDE) from Microsoft.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Visual Studio Code - Build and debug modern web and cloud applications, by Microsoft

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.