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Keeping VS Pingback

Compare Keeping VS Pingback and see what are their differences

Keeping

Turns Google Workspace Into Your Team’s Help Desk

Rating
0 reviews
Pricing
Paid Free trial
Promote on VibeVoted
Alternatives Is it good?
Pingback

Manage all your business communications in one place. AI-powered missed call text-back, unified inbox, and intelligent lead qualification for UK businesses.

Rating
0 reviews
Pricing
Freemium Free trial £250 / Monthly (Starter)
Promote on VibeVoted
Alternatives Is it good?
InboxAgent
InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Customer Support popularity
100% vs 0%
alternatives listed
89 vs 8

Base details

Website, pricing, platforms and company facts side by side.

Keeping
Pingback
Website keeping.com pingbackapp.com
Pricing
Paid Free trial Official pricing
Freemium Free trial £250 / Monthly (Starter) Official pricing
Platforms —
Web
Company Startup from the United States · 1 - 9 employees · 2020 Startup from the United Kingdom · 1 - 9 employees
Listed in
Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8
Small Business CRM Lead Management Customer Engagement Customer Communication +1

About Keeping and Pingback

In their own words, as submitted to SaaSHub.

Keeping
Pingback

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Read more about Keeping

Never miss a customer again. When a plumber, electrician, or heating engineer misses a call, that job often goes to the next number on Google. Pingback fixes that. How it works The moment a call's missed, Pingback automatically texts the caller back — instead of them just ringing the next...

Read more about Pingback

Features and specs

What each product offers, as listed by its team.

Keeping 6 features
Pingback 5 features
  • Shared Inbox
    Collaborate on your shared inbox from Gmail
  • Automated Workflows
    Tag, assign, and process email automatically
  • Lives in Gmail
    No extra tabs or apps to learn
  • Unlimited Mailboxes
    Add as many shared mailboxes as you like for free
  • Powerful Analytics
    Track first response time, volume, and measure your team
  • Collision Detection
    Never answer the same email twice
  • Missed-Call Text-Back
    Automatically texts the caller back the instant a call is missed
  • Unified Inbox
    Calls, texts, and 24/7 website chat all in one thread per customer
  • AI Lead Analysis
    Reads conversations, flags urgency, and drafts a reply for you to review and send
  • Visual Pipeline
    Drag-and-drop lead tracking from first contact through to job won
  • Emergency Detection
    Flags genuine safety risks (gas smell, no heating, burst pipe) instantly

Videos

Walkthroughs and reviews on video.

Keeping 2 videos + Add
Pingback 0 videos + Add

DROP 2025 REVIEW | Keeping the Shot INTERESTING!

More videos

  • - I hate it, I'm keeping it. SMSL PL200T CD transport review.

No Pingback videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Keeping
Pingback
100% 100%
Customer Support
0% 0%
0% 0%
Lead Management
100% 100%
100% 100%
Help Desk
0% 0%
0% 0%
Small Business CRM
100% 100%

Questions & Answers

As answered by people managing Keeping and Pingback.

How would you describe the primary audience of your product?

Keeping's answer

Small and medium sized businesses

Pingback's answer:

UK trade businesses — plumbers, electricians, heating engineers, and similar small or solo operators who lose jobs to missed calls while they're out on site.

Which are the primary technologies used for building your product?

Keeping's answer

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

Pingback's answer:

React and TypeScript on the frontend, Node.js/Express on the backend, Twilio for calls and SMS, Google Gemini for AI, and Stripe for billing.

What's the story behind your product?

Keeping's answer

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

Pingback's answer:

Pingback was built after seeing how often small UK trade businesses lose real work simply because they couldn't get to the phone in time — most callers who don't get through just ring the next number on Google rather than leaving a voicemail. It's being built directly alongside real trade businesses in beta, shaping the product from actual feedback rather than guesswork.

What makes your product unique?

Pingback's answer:

Built specifically for UK trade businesses, not adapted from a generic US tool. It automatically handles UK compliance most competitors leave to you — GDPR-compliant call recording retention, SMS consent (STOP/START), and full ICO registration. Its AI also trains on the business's own website and uploaded documents, and never sends anything automatically — a human always reviews and sends the reply.

Why should a person choose your product over its competitors?

Pingback's answer:

Pingback is priced and built for small UK trade businesses specifically, not enterprise teams — honest, capped-usage pricing rather than per-seat enterprise costs. It bundles missed-call text-back, a unified inbox, AI lead analysis, invoicing, and review requests in one place, so there's no need to stitch together several separate tools.

User comments

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Keeping no reviews yet
Pingback no reviews yet

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Alternatives to Keeping and Pingback

When comparing Keeping and Pingback, you can also consider the following products.

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