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Pingback

Manage all your business communications in one place. AI-powered missed call text-back, unified inbox, and intelligent lead qualification for UK businesses.

Never miss a customer again.

When a plumber, electrician, or heating engineer misses a call, that job often goes to the next number on Google. Pingback fixes that.

How it works The moment a call's missed, Pingback automatically texts the caller back — instead of them just ringing the next business. Every call, text, and website chat lands in one unified inbox, and each lead moves through a visual pipeline from first contact to job won.

AI that actually helps An AI assistant reads every conversation, flags how urgent it is, and drafts a reply — trained on the business's own website and any documents they upload (price lists, FAQs, services). A human always reviews and sends it; nothing goes out automatically. Pingback also recognises genuine emergencies (a gas smell, no heating, a burst pipe) and gives the caller safety guidance instantly while alerting the business.

Beyond the inbox - One-tap ETA and job-complete texts - One-click numbered PDF invoicing once a job's won - Automatic Google review requests

Built UK-first GDPR-compliant call recording retention, SMS opt-out handling, and full ICO registration — not bolted on as an afterthought.

Free 3-day trial, no card required. The first 10 subscribers get 50% off for life.

A startup from Ipswich, the United Kingdom that is founded by Jeremy Alphonse.

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Pricing:

Freemium
Free Trial
£250 / Monthly (Starter)
Official Pricing

Platforms:

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Pingback Reviews and Details

This page is designed to help you find out whether Pingback is good and if it is the right choice for you.

#Small Business CRM #Lead Management #Customer Engagement #Customer Communication

Screenshots and images

Pingback dashbord //
2026-07-22
Pingback mobile //
2026-07-22
Pingback Pipeline //
2026-07-22
Pingback mobile conversation //
2026-07-22
Pingback mobile dashboard //
2026-07-22
Pingback desktop //
2026-07-22

Features & Specs

Missed-Call Text-Back

Automatically texts the caller back the instant a call is missed
Unified Inbox

Calls, texts, and 24/7 website chat all in one thread per customer
AI Lead Analysis

Reads conversations, flags urgency, and drafts a reply for you to review and send
Visual Pipeline

Drag-and-drop lead tracking from first contact through to job won
Emergency Detection

Flags genuine safety risks (gas smell, no heating, burst pipe) instantly

Badges

Promote Pingback. You can add any of these badges on your website.

<a href='https://www.saashub.com/pingback?utm_source=badge&utm_campaign=badge&utm_content=pingback&badge_variant=color&badge_kind=approved' target='_blank'><img src="https://cdn-b.saashub.com/img/badges/approved-color.png?v=1" alt="Pingback badge" style="max-width: 150px;"/></a>

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Questions & Answers

As answered by people managing Pingback.

What makes Pingback unique?

Built specifically for UK trade businesses, not adapted from a generic US tool. It automatically handles UK compliance most competitors leave to you — GDPR-compliant call recording retention, SMS consent (STOP/START), and full ICO registration. Its AI also trains on the business's own website and uploaded documents, and never sends anything automatically — a human always reviews and sends the reply.
Why should a person choose Pingback over its competitors?

Pingback is priced and built for small UK trade businesses specifically, not enterprise teams — honest, capped-usage pricing rather than per-seat enterprise costs. It bundles missed-call text-back, a unified inbox, AI lead analysis, invoicing, and review requests in one place, so there's no need to stitch together several separate tools.
How would you describe the primary audience of Pingback?

UK trade businesses — plumbers, electricians, heating engineers, and similar small or solo operators who lose jobs to missed calls while they're out on site.
What's the story behind Pingback?

Pingback was built after seeing how often small UK trade businesses lose real work simply because they couldn't get to the phone in time — most callers who don't get through just ring the next number on Google rather than leaving a voicemail. It's being built directly alongside real trade businesses in beta, shaping the product from actual feedback rather than guesswork.
Which are the primary technologies used for building Pingback?

React and TypeScript on the frontend, Node.js/Express on the backend, Twilio for calls and SMS, Google Gemini for AI, and Stripe for billing.

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Public traffic stats of Pingback

Check the traffic stats of Pingback on SimilarWeb. The key metrics to look for are: monthly visits, average visit duration, pages per visit, and traffic by country. Moreoever, check the traffic sources. For example "Direct" traffic is a good sign.
Domain Rating (DR)

Check the "Domain Rating" of Pingback on Ahrefs. The domain rating is a measure of the strength of a website's backlink profile on a scale from 0 to 100. It shows the strength of Pingback's backlink profile compared to the other websites. In most cases a domain rating of 60+ is considered good and 70+ is considered very good.
Domain Authority (DA)

Check the "Domain Authority" of Pingback on MOZ. A website's domain authority (DA) is a search engine ranking score that predicts how well a website will rank on search engine result pages (SERPs). It is based on a 100-point logarithmic scale, with higher scores corresponding to a greater likelihood of ranking. This is another useful metric to check if a website is good.
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Pingback discussion

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pingbackapp.com

Is Pingback good? This is an informative page that will help you find out. Moreover, you can review and discuss Pingback here. The primary details have been verified within the last quarter. So they could be considered up to date. If you think we are missing something, please use the means on this page to comment or suggest changes. All reviews and comments are highly encouranged and appreciated as they help everyone in the community to make an informed choice. Please always be kind and objective when evaluating a product and sharing your opinion.

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