Software Alternatives, Accelerators & Startups

Intercom VS Strapi

Compare Intercom VS Strapi and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Strapi logo Strapi

Strapi is the most advanced Node.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Strapi Landing page
    Landing page //
    2023-07-31

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Strapi videos

Let's Checkout... #Strapi CMS

More videos:

  • Review - Quick Strapi Review
  • Review - Learn Strapi in 12 minutes 🚀

Category Popularity

0-100% (relative to Intercom and Strapi)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
CRM
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Strapi

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Strapi Reviews

21 Headless CMS Platforms That You Should Check Out
Strapi is one of the most used headless CMS platforms. Strapi is an open-source headless CMS that is customizable and easy to use. Companies such as Walmart, eBay, Toyota, IBM use this platform.
Source: popupsmart.com
Best Headless CMS in 2022
Strapi is an open-source Node.js headless content management system, which means that the entire codebase is available on GitHub and thrives on contributors. Strapi generates a working RESTful API or uses GraphQL for developers in minutes after installation. Data is made available through a customizable API. It’s important to note that Strapi is a self-hosted, not a SaaS...
Source: flatlogic.com
Best Node.js CMS platforms for 2022
Strapi is a popular, flexible, and open-source headless CMS that enables us to create rich digital experiences. Strapi provides REST and GraphQL APIs developers can use to access the content stored in its repository.
Best Headless CMS for 2020
Valid argument. But what is the alternative? Strapi on a server with a Database? What about doing backups? Isn't it even more complicated? In a git-based CMS you can at least undo all changes, which isn't that easy with a database.
Source: dev.to
11 Headless CMS to Consider for Modern Application
Strapi is an opensource CMS intended to be transparent and striving to be a perfect balance between a CMS, framework, and an automation tool to speed-up back-end development and management.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Strapi seems to be a lot more popular than Intercom. While we know about 313 links to Strapi, we've tracked only 6 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Strapi mentions (313)

  • Show HN: I built a back end so simple that it fits in 1 YAML file
    Https://strapi.io/ does this and much more. It's primarily headless CMS but it produces solid db schema and sensible rest API. Entities can be defined in json or in UI. You get OAuth, admin panel, plugin ecosystem. - Source: Hacker News / 2 days ago
  • Build a Personal Target Tracking Application with Flutter Riverpod and Strapi GraphQL
    Before starting the tutorial on developing a personal target tracking application with Flutter, Riverpod, Strapi, and GraphQL, ensure you meet the following requirements:. - Source: dev.to / 6 days ago
  • Deploy Strapi as a Content Backend and Headless CMS
    Strapi is a headless CMS that helps you build content-based sites with the frontend of your choice by providing a reliable, customizable API backend. Strapi allows you to define your own content types, includes a feature-rich admin panel, and provides all of the building blocks you need to develop a comprehensive editing and publication workflow. - Source: dev.to / 10 days ago
  • How to Build an AI FAQ System with Strapi, LangChain & OpenAI
    Strapi provides a centralized data managing platform. This makes it easier to organize, update, and maintain the FAQ data. It also automatically generates a RESTful API for accessing the content stored in its database. - Source: dev.to / about 1 month ago
  • Ask HN: Best OSS SQL Query Builder in Any Language
    Https://prisma.io is popular as I understand it. I've been trying out https://strapi.io the last week and am thoroughly impressed. They both do much more than build queries. One big thing both do is automate database migration calculations. Strapi goes further and gives you a CMS and admin UI on top, as well as doing a lot more of the complex query building from a json object. Both still require a fundamental... - Source: Hacker News / about 2 months ago
View more

What are some alternatives?

When comparing Intercom and Strapi, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Contentful - You don't need another CMS. You need a better way to manage content — unified, structured, and ready to deploy to any digital channel.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Drift - A messaging app that helps you grow your business.

Sanity.io - Sanity.io a platform for structured content that comes with an open-source editor that you can customize with React.js.