Software Alternatives, Accelerators & Startups

Zendesk VS Strapi

Compare Zendesk VS Strapi and see what are their differences

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
Visit Website

Strapi logo Strapi

Strapi is the most advanced Node.
  • Zendesk Landing page
    Landing page //
    2024-05-06
  • Strapi Landing page
    Landing page //
    2023-07-31

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Strapi videos

Let's Checkout... #Strapi CMS

More videos:

  • Review - Quick Strapi Review
  • Review - Learn Strapi in 12 minutes 🚀

Category Popularity

0-100% (relative to Zendesk and Strapi)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
Help Desk
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

Share your experience with using Zendesk and Strapi. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Zendesk and Strapi

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Strapi Reviews

21 Headless CMS Platforms That You Should Check Out
Strapi is one of the most used headless CMS platforms. Strapi is an open-source headless CMS that is customizable and easy to use. Companies such as Walmart, eBay, Toyota, IBM use this platform.
Source: popupsmart.com
Best Headless CMS in 2022
Strapi is an open-source Node.js headless content management system, which means that the entire codebase is available on GitHub and thrives on contributors. Strapi generates a working RESTful API or uses GraphQL for developers in minutes after installation. Data is made available through a customizable API. It’s important to note that Strapi is a self-hosted, not a SaaS...
Source: flatlogic.com
Best Node.js CMS platforms for 2022
Strapi is a popular, flexible, and open-source headless CMS that enables us to create rich digital experiences. Strapi provides REST and GraphQL APIs developers can use to access the content stored in its repository.
Best Headless CMS for 2020
Valid argument. But what is the alternative? Strapi on a server with a Database? What about doing backups? Isn't it even more complicated? In a git-based CMS you can at least undo all changes, which isn't that easy with a database.
Source: dev.to
11 Headless CMS to Consider for Modern Application
Strapi is an opensource CMS intended to be transparent and striving to be a perfect balance between a CMS, framework, and an automation tool to speed-up back-end development and management.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Strapi seems to be a lot more popular than Zendesk. While we know about 310 links to Strapi, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

Strapi mentions (310)

  • How to Build an AI FAQ System with Strapi, LangChain & OpenAI
    Strapi provides a centralized data managing platform. This makes it easier to organize, update, and maintain the FAQ data. It also automatically generates a RESTful API for accessing the content stored in its database. - Source: dev.to / 24 days ago
  • Ask HN: Best OSS SQL Query Builder in Any Language
    Https://prisma.io is popular as I understand it. I've been trying out https://strapi.io the last week and am thoroughly impressed. They both do much more than build queries. One big thing both do is automate database migration calculations. Strapi goes further and gives you a CMS and admin UI on top, as well as doing a lot more of the complex query building from a json object. Both still require a fundamental... - Source: Hacker News / about 1 month ago
  • Different flavors of content management
    A headless one is responsible only for data management and providing an API for other applications to show this data. When talking about headless CMS, Strapi or Sanity comes to my mind first, but there are many more. - Source: dev.to / 9 months ago
  • I need recommendations for creating an API. Start from scratch, or are there projects I can build from?
    I initially looked into CMS's like Strapi and Directus to possibly handle my admin UI + API all at once. I haven't found anything that looks like it can do this yet, but I'd be very happy to be proven wrong. I would prefer it to be based in .NET or Node.js since I am more familiar with those, but there's no reason I couldn't do PHP either. Source: 9 months ago
  • Backend without coding?
    I would recommend using Headless CMS with no-to-low code techs like Strapi. With Strapi you can build backend using only the user interface. Therefore your API backend code changes by itself. My website is built with Strapi as backend and Nextjs as frontend. Source: 11 months ago
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What are some alternatives?

When comparing Zendesk and Strapi, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Contentful - You don't need another CMS. You need a better way to manage content — unified, structured, and ready to deploy to any digital channel.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Sanity.io - Sanity.io a platform for structured content that comes with an open-source editor that you can customize with React.js.