Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Strapi seems to be a lot more popular than Freshdesk. While we know about 313 links to Strapi, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Https://strapi.io/ does this and much more. It's primarily headless CMS but it produces solid db schema and sensible rest API. Entities can be defined in json or in UI. You get OAuth, admin panel, plugin ecosystem. - Source: Hacker News / 4 days ago
Before starting the tutorial on developing a personal target tracking application with Flutter, Riverpod, Strapi, and GraphQL, ensure you meet the following requirements:. - Source: dev.to / 7 days ago
Strapi is a headless CMS that helps you build content-based sites with the frontend of your choice by providing a reliable, customizable API backend. Strapi allows you to define your own content types, includes a feature-rich admin panel, and provides all of the building blocks you need to develop a comprehensive editing and publication workflow. - Source: dev.to / 11 days ago
Strapi provides a centralized data managing platform. This makes it easier to organize, update, and maintain the FAQ data. It also automatically generates a RESTful API for accessing the content stored in its database. - Source: dev.to / about 1 month ago
Https://prisma.io is popular as I understand it. I've been trying out https://strapi.io the last week and am thoroughly impressed. They both do much more than build queries. One big thing both do is automate database migration calculations. Strapi goes further and gives you a CMS and admin UI on top, as well as doing a lot more of the complex query building from a json object. Both still require a fundamental... - Source: Hacker News / about 2 months ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Contentful - You don't need another CMS. You need a better way to manage content — unified, structured, and ready to deploy to any digital channel.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Sanity.io - Sanity.io a platform for structured content that comes with an open-source editor that you can customize with React.js.