Software Alternatives, Accelerators & Startups

Intercom VS Jekyll

Compare Intercom VS Jekyll and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Jekyll logo Jekyll

Jekyll is a simple, blog aware, static site generator.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Jekyll Landing page
    Landing page //
    2023-01-17

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Jekyll

Pricing URL
-
$ Details
Release Date
-

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Jekyll features and specs

  • Speed and Performance
    Jekyll generates static websites, which means they load faster compared to dynamic websites. No database queries are required, reducing server overhead and improving performance.
  • Security
    Static sites have a smaller attack surface compared to dynamic sites because they don't rely on databases or server-side code. This means fewer vectors for potential compromises.
  • Simplicity
    Jekyll setups are relatively straightforward, especially if you are comfortable writing in Markdown and HTML. This can make it easier to manage and maintain your website.
  • Integration with GitHub Pages
    Jekyll is designed to work seamlessly with GitHub Pages, allowing you to host your website for free with automatic deployment directly from your GitHub repository.
  • Customizability
    Jekyll allows for extensive customization through its support for plugins, themes, and templates. This can be helpful to create a unique look and functionality for your website.

Possible disadvantages of Jekyll

  • Learning Curve
    While Jekyll is simpler than some other static site generators, it does require some familiarity with the command line, version control (Git), and YAML configuration.
  • Build Time
    For large websites, the build times can become lengthy, which can slow down the development process, especially if you are making frequent updates.
  • Lack of Real-time Content Updates
    Since Jekyll generates static sites, real-time content updates (e.g., comments, dynamic forms) aren't natively supported and require third-party services or additional tooling.
  • Dependence on Ruby
    Jekyll is built with Ruby, so you will need to have Ruby installed and occasionally deal with Ruby-specific issues. This might be a drawback for developers who are not familiar with the Ruby ecosystem.
  • Limited Built-in Functionality
    While Jekyll is very flexible, it doesn’t have built-in support for many features out of the box, which might require you to manually implement or rely on plugins.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Jekyll videos

Getting Started With Jekyll, The Static Site Generator

Category Popularity

0-100% (relative to Intercom and Jekyll)
Customer Support
100 100%
0% 0
CMS
0 0%
100% 100
CRM
100 100%
0% 0
Blogging
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Jekyll

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Jekyll Reviews

Best Gitbook Alternatives You Need to Try in 2023
Jekyll is a static site generator often used to create blogs and websites, similar to Gitbook in its ability to generate documentation from markdown files. Jekyll is built in Ruby and is known for its flexibility and ease of use. It also has a large community and a wide variety of plugins and themes available. Jekyll's main advantage is that it is highly customizable,...
Source: www.archbee.com
11 Popular Free And Open Source WordPress CMS alternatives in 2021
Unlike some listed alternatives, Jekyll is also a static site generator so it lays in the same category. It uses Ruby and we would say it's simpler, free, and open-source CMS software.
Source: medevel.com
10 static site generators to watch in 2021
Perhaps most conveniently described as Jekyll implemented with JavaScript rather than Ruby, Eleventy has now moved beyond that while retaining a clear and simple on-ramp, and only shipping to the browser what you tell it too. As with Jekyll and Hugo, no JavaScript frameworks are auto-baked in.
Source: www.netlify.com
Hugo vs Jekyll: an Epic Battle of Static Site Generator Themes
Jekyll isn’t strict with its content location. It expects pages in the root of your site, and will build whatever’s there. Here’s how you might organize these pages in your Jekyll site root:
9 Reasons I Think Craft is the Best CMS on the Market Today
Craft CMS is simple, minimalistic, agile and has every capability a modern CMS framework needs. Over the past ten years we have worked with every CMS you could think of (Wordpress, Drupal, Rails+ActiveAdmin, Ghost, Weebly, DjangoCMS, Jekyll, Joomla, Tumblr, Squarespace, Expression Engine, Statamic, Blogger)… here are the reasons why we’ve landed firmly with Craft as our №1...
Source: hackernoon.com

Social recommendations and mentions

Based on our record, Jekyll seems to be a lot more popular than Intercom. While we know about 195 links to Jekyll, we've tracked only 7 mentions of Intercom. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Jekyll mentions (195)

  • Building PicoSSG: 'Just Enough Code'
    The static site generator (SSG) landscape is crowded with feature-rich but increasingly complex solutions. As I looked at and used tools like lume, 11ty, lektor, or jekyll, I found myself drowning in configuration options, plugins, and middleware. What started as a simple desire to convert Markdown content into HTML had evolved into learning complex frameworks with steep learning curves. - Source: dev.to / 9 days ago
  • How to create a blog with Quartz, GitHub, and Cloudflare
    If you don't want to use Jekyll as your static site generator for GitHub Pages and you want to have a custom domain for your GitHub Pages. This post is for you! - Source: dev.to / 4 months ago
  • Blogging with Obsidian and Jekyll
    Jekyll is a static site generator that transforms Markdown files into a fully functional website. Everything is generated into plain HTML, which makes it simple to deploy on platforms like GitHub Pages. - Source: dev.to / 4 months ago
  • Create a Blogging Platform With No Backend (Zero Hosting Fee)
    Obviously, there are a dozen choices for generating static websites (efficiently and quickly), from the classic Jekyll to the new Next.js. And you are good to go with any of them as long as your confident with it. I choose 11ty because:. - Source: dev.to / 5 months ago
  • It's easy to dev blog
    In your repository settings you need to turn on GitHub Pages to make it pull Jekyll content (that's the magic✨ default GitHub Pages build tool) from your GitHub repository. - Source: dev.to / 10 months ago
View more

What are some alternatives?

When comparing Intercom and Jekyll, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hugo - Hugo is a general-purpose website framework for generating static web pages.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Drift - A messaging app that helps you grow your business.

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.