Software Alternatives, Accelerators & Startups

Intercom VS Gmail

Compare Intercom VS Gmail and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Gmail logo Gmail

Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Gmail Landing page
    Landing page //
    2022-02-13

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Gmail videos

QUITTING GMAIL - alternatives for email, calendar, contacts

More videos:

  • Review - Manage Multiple Email Accounts in Gmail - Save Time!
  • Review - The New Gmail - Everything You Need To Know

Category Popularity

0-100% (relative to Intercom and Gmail)
Customer Support
100 100%
0% 0
Email
0 0%
100% 100
CRM
100 100%
0% 0
Email Clients
0 0%
100% 100

User comments

Share your experience with using Intercom and Gmail. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Gmail

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Gmail Reviews

  1. Best Email Service I have ever used.
    🏁 Competitors: Slack, Microsoft Outlook, Mattermost
    👍 Pros:    No need email hosting|Can create groups/channels like slack
    👎 Cons:    Doesn't work with outlook
  2. Great user interface, and ease of use. Not sure about the privacy though.

    Very happy with its offers, it has a full suite of tools. Also the user experience is great. I am not sure about the privacy though. I am not confident enough to use it for sending and receiving confidential documents.

    🏁 Competitors: Mailfence, ProtonMail
    👍 Pros:    Huge storage space|Mobile app|Easy to use|Organisation
    👎 Cons:    Security|Privacy|Data protection and security
  3. Not good mail in terms of privacy and security

    I used to use Gmail until 4 months ago. I was really happy with this mail, it is easy to handle and, being a Google member, there are many tools available to use. However, I started to learn about the security and privacy offered by Google, which is NONE. We are selling our information and personal data to a technological giant and, many times, we are not even aware of it.

    This is why I deleted all but one of my Google-related accounts. As most people are still not aware of this, when working or contacting certain people for the first time, it is essential to do it through Gmail.

    Today, there are a few alternatives to solve this lack of privacy. After doing an intensive search and reading comments, I decided to get an account with Mailfence and, honestly, I'm very happy with their service. It's an easy to use email, with end-to-end encryption, digital signatures, calendar, document saving capabilities, ... I really recommend it for all those who are starting in the world of privacy and security. The best thing is that you can create a free account and, if you are happy with the service or need more storage space, you can switch to a paid account.

    I hope my opinion helps everyone, especially those who are thinking about whether it is really worth giving all our information in exchange for a free email.

    🏁 Competitors: Mailfence

10 Best Alternatives to Microsoft Outlook to Try in 2023
Gmail also offers a number of powerful search features that make it easy to find specific emails. For example, you can search for emails by sender, subject, or keyword, and Gmail will return all relevant results.
Source: mysignature.io
11 Top Outlook Alternatives to Try
Google Workspace users can create email addresses with a custom domain, like [email protected], while Gmail users can only make Gmail.com addresses. Google Workspace offers shared drives and more storage space.
Source: kinsta.com
Superhuman vs. Gmail: A Tale of Two Email Experiences
In contrast, Gmail caters to a broader audience, offering basic email services (vanilla Gmail) and integration with the Google Workspace suite. This entails the use of Google Mail, Google Calendar integration, limited keyboard shortcuts, Docs, Sheets, messages (via Gmail's chat feature), and more!
Source: tatem.com
ProtonMail Compares Apple to Mafia, Says App Was Forced Into In-App Purchases in 2018
Yen believes Apple's 30 percent fee harms privacy-centric apps because it's difficult for a paid app to compete with free apps like Gmail while also having to pay ‌App Store‌ frees.
Moving away from GMail
But my GMail address can be lost for many reasons, many unrelated to GMail itself. I guess you can get the address suspended for spamming or doing other things, I'm not particularly worried about that. However, ToS violations of any kind, across other Google products, can lead to a ban on your account and implicitly, on your GMail address. There are many examples: reselling...
Source: rolisz.ro

Social recommendations and mentions

Based on our record, Intercom seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Gmail mentions (0)

We have not tracked any mentions of Gmail yet. Tracking of Gmail recommendations started around Mar 2021.

What are some alternatives?

When comparing Intercom and Gmail, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Drift - A messaging app that helps you grow your business.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.