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Intercom VS Exploding Topics

Compare Intercom VS Exploding Topics and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Exploding Topics logo Exploding Topics

Get inspirations for blog posts, startup projects, cocktail conversations and beyond on Trennd, the one-stop aggregator for emerging search and social trends.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Exploding Topics Landing page
    Landing page //
    2022-07-15

Intercom

Website
intercom.com
Pricing URL
Official Intercom Pricing
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Ciaran Lee
Employees
500 - 999
Edit details

Exploding Topics

Website
explodingtopics.com
Pricing URL
-
Release Date
-
Edit details

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Exploding Topics features and specs

  • Trend Identification
    Exploding Topics helps users identify emerging trends before they become mainstream, giving businesses a competitive edge.
  • Data-Driven Insights
    The platform uses a combination of algorithms and human analysis to provide reliable and actionable insights based on data trends.
  • User-Friendly Interface
    Exploding Topics features an intuitive and easy-to-navigate interface, making it accessible even for those who are not tech-savvy.
  • Wide Range of Categories
    The platform covers a broad spectrum of topics across different industries, making it useful for various business sectors.
  • Regular Updates
    Trends and data are frequently updated, ensuring that users always have the most current information available.

Possible disadvantages of Exploding Topics

  • Subscription Cost
    Exploding Topics requires a paid subscription for full access, which might be expensive for small businesses or individual users.
  • Learning Curve
    Although the interface is user-friendly, there may still be a learning curve for users unfamiliar with data analytics or trend analysis.
  • Internet Dependency
    As an online platform, Exploding Topics requires a stable internet connection to access and use effectively.
  • Potential Over-Reliance
    Businesses might become overly dependent on the platform for trend identification, potentially overlooking other valuable research methods.
  • Limited Historical Data
    The focus on emerging trends means that there may be limited historical data available, which can be a drawback for long-term analysis.

Analysis of Intercom

Overall verdict

  • Yes, Intercom is generally viewed as a good solution for businesses seeking to improve customer communication and support. Its robust features and flexibility make it a strong contender in the customer engagement space.

Why this product is good

  • Intercom is considered a good platform because it offers a comprehensive suite of tools for customer engagement. It integrates messaging, live chat, and help desk functionalities, providing a seamless experience for both users and customers. The platform is known for its user-friendly interface, customization options, and advanced integration capabilities with various third-party applications.

Recommended for

    Intercom is recommended for businesses of all sizes that wish to enhance their customer service and communication strategies. It is particularly beneficial for companies that want to offer personalized customer interactions through messaging, automate customer support processes, and gain insights from customer interactions. It's suitable for SaaS businesses, e-commerce platforms, and tech startups that prioritize customer experience.

Analysis of Exploding Topics

Overall verdict

  • Exploding Topics is generally considered a good resource for identifying new and upcoming trends. Its intuitive interface and insightful data presentations help users easily understand and leverage emerging trends for strategic decision-making. However, like any tool, its effectiveness can depend on the specific needs and objectives of the user.

Why this product is good

  • Exploding Topics is a useful tool for discovering emerging trends before they become mainstream. It utilizes algorithms and data analysis to identify trending topics across various industries, making it valuable for businesses, marketers, and entrepreneurs who want to stay ahead of the curve and capitalize on growing trends early.

Recommended for

    Exploding Topics is recommended for marketers, entrepreneurs, product developers, and business strategists who are looking to gain a competitive edge by identifying and leveraging upcoming trends. It's also useful for investors seeking to understand potential growth areas in various markets.

Intercom videos

+ Add

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Exploding Topics videos

+ Add

Here's The Deal With Exploding Topics

Category Popularity

0-100% (relative to Intercom and Exploding Topics)

Intercom

Exploding Topics

Customer Support
100 100%
Customer Support
0% 0
Market Research
0 0%
Market Research
100% 100
CRM
100 100%
CRM
0% 0
Trends
0 0%
Trends
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Exploding Topics

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.

9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
Source: www.helpscout.com
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Exploding Topics Reviews

We have no reviews of Exploding Topics yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Exploding Topics should be more popular than Intercom. It has been mentiond 30 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 7 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: about 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
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Exploding Topics mentions (30)

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What are some alternatives?

When comparing Intercom and Exploding Topics, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Glimpse - Discover trends before they're trending

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google Trends - Explore Google trending search topics with Google Trends.

Drift - A messaging app that helps you grow your business.

Trends.co - We track growing startup trends and explain how to pounce

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