Software Alternatives, Accelerators & Startups

Intercom VS Benchling

Compare Intercom VS Benchling and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Benchling logo Benchling

Transform your R&D with the industry's most widely adopted Life Sciences R&D Cloud.
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Benchling Landing page
    Landing page //
    2023-10-02

Benchling is a modern research platform that connects the entire R&D lifecycle — from project documentation and data acquisition to sequence design, sample management, process management, and reporting. By standardizing and centralizing R&D workflows on a single platform, Benchling helps forward-thinking companies accelerate their digital lab transformation to enable better, faster decision-making.

Intercom

$ Details
-
Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Benchling

$ Details
freemium
Release Date
2012 January
Startup details
Country
United States
State
California
Founder(s)
Ashutosh Singhal
Employees
250 - 499

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Benchling videos

Benchling Review: Best Biotech Genome Research Software - AngelKings.com

More videos:

  • Review - Welcome Home: Knotel Unveils Benchling's New SF Office

Category Popularity

0-100% (relative to Intercom and Benchling)
Customer Support
100 100%
0% 0
Laboratory Information Management System (LIMS)
CRM
100 100%
0% 0
Other Bio Tech
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Benchling

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Benchling Reviews

We have no reviews of Benchling yet.
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Social recommendations and mentions

Based on our record, Intercom should be more popular than Benchling. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Benchling mentions (3)

  • Biology Club Project Ideas?
    You can make use of genetic data from there by designing your own genetic sequences. Check out benchling.com if you're interested in that. You could make projects that are about designing different proteins, that you can then also visualise in a website, or using pymol. Source: about 1 year ago
  • 🚀10 Trending projects on GitHub for web developers - 29th October 2021
    Sucrase has been extensively tested. It can successfully build The Benchling frontend code Babel React, TSLint, Apollo client, and Decaffeinate With all…. - Source: dev.to / over 2 years ago
  • Here is my website collection for you all!!
    Benchling : Powerful tool to manage,design, analyze, and share sequence data || suggested by /u/grumpy_goat and r/labrats. Source: about 3 years ago

What are some alternatives?

When comparing Intercom and Benchling, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LabWare LIMS - Electronic laboratory information management software

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

STARLIMS - Work with one partner for all your lab data management needs. We offer LIMS, SDMS, ELN solutions, as well as Cloud Services, Mobile and Advanced Analytics.

Drift - A messaging app that helps you grow your business.

SoftLab - SOFTlab is a design studio based in New York City.