Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

XRECODE Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

XRECODE mentions (11)

• For those who've recently switched from Windows to Mac, what's the one app you miss the most?

  Xrecode III, as a companion to my music player, for splitting with .cue files and (sometimes) converting between formats. The next best alternative seems to be fre:ac, but fre:ac is not quite good. Source: about 3 years ago

• How can I convert flac files to opus and have all metadata(title, album, artist tags) plus embedded image to transfer to the target file? I just can't get it to work.

  Https://xrecode.com/ should be able to do it is you can use it free for 30 days. I have used this program to convert 150k FLACs to 500kbps OGG and they sound really good. I like this audio converter so much I bought a copy of the newest version. Source: about 3 years ago

• My father recently passed away from cancer and left behind a large music collection.

  Just letting you know all of these CDs ripper to FLAC would take of 6tb to 8tb if you roll with 500kbps OGG it would take up 4.5tb to 6tb. If you want to rip 100 to 300 CDs yourself use this program https://xrecode.com/ it is so worth the price rip them to 500kbps OGG they will sound just fine. I have 155k tracks all at 500kbps OGG and they sound fine to me. Most people will never hear the difference between... Source: over 3 years ago

• Any recommendations for a program that can turn FLAC to OGG while retaining all metadata?

  This program works nicely https://xrecode.com/ I have converted like 155k FLACs to OGG with it. Source: over 3 years ago

• What's the best way to convert FLAC to Opus?

  Https://xrecode.com/ this program is nice I have used it convert 50k FLACs to 500kbps OGG. Source: over 3 years ago