Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
Workflow Engine
Imixs-Workflow
WorkflowHero
Workflow Builder
workflow.design
Kissflow Workflow
BonitaSoft
Signavio
Freshdesk Workflow EngineFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Workflow Engine. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Its worth noting the Optimajet also sell a a product called 'WorkflowEngine', which you can use to process your data. That being said there is no native integration between WorkflowEngine and FormEngine and it is a separate product with an additional cost which is why I have not included it in this comparison. - Source: dev.to / about 2 years ago
The best open source project for this is Elsa Workflows and itโs pretty active. If you donโt mind paid then WorkflowEngine. Source: over 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Imixs-Workflow - Imixs Workflow is a BPM Framework with the goal to reduce the complexity of business applications.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
WorkflowHero - Build automated workflows in minutes. AI-powered document analysis, custom forms, real-time tracking & full audit trails. Start free - no credit card required!
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Workflow Builder - The simple way to streamline tasks in Slack