Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Timer Tab Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Timer Tab mentions (3)

• Anyone know of an ADHD variant of the Pomodoro Technique?

  I don't use a 'method'. I use a timer for stuff I don't want to do. I use timer-tab.com A LOT and I also have one of those visual timers. I don't use it all day, and I don't use it for everything. If I need to do something that is boring as hell, like some routine thing for my job, I just set the timer for 10 or 20 minutes. That's it. There is no point in making it complicated. You are overthinking this. Source: over 3 years ago

• Classroom Management Hacks

  Timer-tab.com is also great, though you can't embed it in a PPT (at least not easily) - you can set any amount of time, the time will fit your window (great if you need to split the screen), and you can set the background and alarm sound. I had fun changing the background throughout the year for holidays, countdowns to break, test days, etc. Source: almost 4 years ago

• Random improvement ideas for Arknights in general

  Ikr, can't believe I have to have timer-tab.com open so I can easily set a 3 hour timer or whatever. Source: over 5 years ago