Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

StackBrowser Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

StackBrowser mentions (20)

• Multilayer web browser

  If you need a multi-layered web browsing experience, try Stack Browser (closed-source, Chromium-based, freemium), which provides 5 levels of hierarchy:. Source: about 3 years ago

• Browsers recommendations

  At Stack, we do have a minimalist sidebar, and another option is to have it at the bottom, similar to how apps behave. I'm not sure if it's something you would enjoy. That aside, important to mention our app is in the Beta stage. Source: about 3 years ago

• Brave Browser introduces vertical tabs

  I use Stack browser. Not quite what you describe, but a step in that direction. https://stackbrowser.com/. - Source: Hacker News / about 3 years ago

• What browser is close to the productivity of Arc Browser without using 94.6% of my CPU while browsing a single tab?

  Check out Stack Browser (the Legacy version is completely free). Source: over 3 years ago

• Vue, Amsterdam, Rock & Roll.

  David met me at Schiphol airport and showed me Amsterdam's beauties places. He is UX/UI designer and my ex-coworker from redberry, currently, he is based in Amsterdam and works for a fascinating startup Stackbrowser. - Source: dev.to / over 3 years ago