Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Shadowmap Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Shadowmap mentions (4)

• Map of All the Buildings in the World

  In that case https://app.shadowmap.org could be a better recommendation. - Source: Hacker News / 8 months ago

• Map I created to show sun exposure for any mountain - shademap.app

  Great job OP! I love how snappy your app is. And it's great that there are now more and more tools being developed in this scope. I started out some years ago with app.shadowmap.org – out of being depressed in Viennese/Austrian winters (narrow roads, low Sun … you get it), in an attempt to find the Sun in and outside of the city. And now this tool is used in various fields – including backcountry/outdoors – which... Source: over 4 years ago

• Death Valley hits 130 degrees, near world record

  It's a bit tricky with high zoom levels because there might be a mountain 5 miles away that's casting shade on your block but at high zoom levels, features far away tend to be ignored for performance reasons. I've been using the map for mountaineering and in my experience it's quite accurate +/-2 to 3 minutes. Do you live in the extreme north or south? Maybe the elevation data for your region is not accurate. The... - Source: Hacker News / about 5 years ago

• View shadows cast by topography and buildings, based on date and time of day, anywhere on Earth.

  3D, freemium, topography + structures: https://app.shadowmap.org/. Source: about 5 years ago