Freshdesk VS Qase
Compare Freshdesk VS Qase and see what are their differences
Smartsheet is an intuitive online project management tool enabling teams to increase productivity using cloud, collaboration, & mobile technologies.
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Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Qase
TestRail
TestLink
Kiwi TCMS
Kualitee
Klaros-Testmanagement
PractiTest
Zephyr
Qase.io is a cloud test management application that helps your team to significantly boost testing productivity and organize your software testing efforts.
Test case management
Test suites can help you to organize all your test cases into logical groups. Comprehensive features of test cases allow you to define test case severity, priority; describe pre-conditions, post-conditions, and steps to reproduce test case.
Test plans and runs
You can compose test plans and then run tests. A smart wizard will guide you through the test plan and will help to check all cases at once. Time tracker will show detailed information about time spent for each case.
Team management
Invite your teammates to join and use all power of test case management tools together: run tests, write test documentation, compose test plans.
Freshdesk QaseNo features have been listed yet.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than Qase. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Yep! And it's another huge thing for me. The way I started to test application now is by using Qase. This helps me to write manual test cases for my features and when I finish the work, I can run all test cases step by steps and check everything manually. It's nice to have things like this, because when you test something, you can forget small details about the requirements, but with this thing, it's like... - Source: dev.to / almost 2 years ago
Qase.io - Test management system for Dev and QA teams. Manage test cases, compose test runs, perform test runs, track defects and measure impact. The free tier includes all core features, with 500Mb available for attachments and up to 3 users. - Source: dev.to / almost 3 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
TestLink - Test & requirements management
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Kiwi TCMS - The leading open source test case management system, with a lot of great features, such as bug...