Software Alternatives, Accelerators & Startups

Qase VS LiveAgent

Compare Qase VS LiveAgent and see what are their differences

Qase logo Qase

Test case management software for QA and development teams that helps you make your product better.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Qase Landing page
    Landing page //
    2021-05-16

Qase.io is a cloud test management application that helps your team to significantly boost testing productivity and organize your software testing efforts.

Test case management

Test suites can help you to organize all your test cases into logical groups. Comprehensive features of test cases allow you to define test case severity, priority; describe pre-conditions, post-conditions, and steps to reproduce test case.

Test plans and runs

You can compose test plans and then run tests. A smart wizard will guide you through the test plan and will help to check all cases at once. Time tracker will show detailed information about time spent for each case.

Team management

Invite your teammates to join and use all power of test case management tools together: run tests, write test documentation, compose test plans.

  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Qase

Website
qase.io
$ Details
freemium $24.0 / Monthly (per user)
Platforms
Browser
Release Date
2018 September

Qase features and specs

  • Unlimited read-only users: Yes
  • Test case management: Yes
  • Test Plans: Yes
  • Requirements: Yes
  • Dashboards: Yes
  • Integrations: 30+
  • Automation support: Advanced
  • API: Yes
  • Test Review: Yes
  • Defect management: Yes
  • SSO: Yes

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Qase videos

Test Case Management - Qase intro

More videos:

  • Demo - Final Qase Demo Testing

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Qase and LiveAgent)
QA
100 100%
0% 0
Customer Support
0 0%
100% 100
Software Testing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Qase and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Qase and LiveAgent. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Qase and LiveAgent

Qase Reviews

We have no reviews of Qase yet.
Be the first one to post

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Qase seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Qase mentions (2)

  • How I build my Personal Expense Management App and what I learn from it
    Yep! And it's another huge thing for me. The way I started to test application now is by using Qase. This helps me to write manual test cases for my features and when I finish the work, I can run all test cases step by steps and check everything manually. It's nice to have things like this, because when you test something, you can forget small details about the requirements, but with this thing, it's like... - Source: dev.to / almost 2 years ago
  • Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
    Qase.io - Test management system for Dev and QA teams. Manage test cases, compose test runs, perform test runs, track defects and measure impact. The free tier includes all core features, with 500Mb available for attachments and up to 3 users. - Source: dev.to / almost 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Qase and LiveAgent, you can also consider the following products

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TestLink - Test & requirements management

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Kiwi TCMS - The leading open source test case management system, with a lot of great features, such as bug...

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.