Software Alternatives, Accelerators & Startups

Qase VS Zendesk

Compare Qase VS Zendesk and see what are their differences

Qase logo Qase

Test case management software for QA and development teams that helps you make your product better.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Qase Landing page
    Landing page //
    2021-05-16

Qase.io is a cloud test management application that helps your team to significantly boost testing productivity and organize your software testing efforts.

Test case management

Test suites can help you to organize all your test cases into logical groups. Comprehensive features of test cases allow you to define test case severity, priority; describe pre-conditions, post-conditions, and steps to reproduce test case.

Test plans and runs

You can compose test plans and then run tests. A smart wizard will guide you through the test plan and will help to check all cases at once. Time tracker will show detailed information about time spent for each case.

Team management

Invite your teammates to join and use all power of test case management tools together: run tests, write test documentation, compose test plans.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Qase

Website
qase.io
$ Details
freemium $24.0 / Monthly (per user)
Platforms
Browser
Release Date
2018 September

Qase features and specs

  • Unlimited read-only users: Yes
  • Test case management: Yes
  • Test Plans: Yes
  • Requirements: Yes
  • Dashboards: Yes
  • Integrations: 30+
  • Automation support: Advanced
  • API: Yes
  • Test Review: Yes
  • Defect management: Yes
  • SSO: Yes

Zendesk features and specs

No features have been listed yet.

Qase videos

Test Case Management - Qase intro

More videos:

  • Demo - Final Qase Demo Testing

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Qase and Zendesk)
QA
100 100%
0% 0
Customer Support
0 0%
100% 100
Software Testing
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

Share your experience with using Qase and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Qase and Zendesk

Qase Reviews

We have no reviews of Qase yet.
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Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk should be more popular than Qase. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Qase mentions (2)

  • How I build my Personal Expense Management App and what I learn from it
    Yep! And it's another huge thing for me. The way I started to test application now is by using Qase. This helps me to write manual test cases for my features and when I finish the work, I can run all test cases step by steps and check everything manually. It's nice to have things like this, because when you test something, you can forget small details about the requirements, but with this thing, it's like... - Source: dev.to / almost 2 years ago
  • Free for dev - list of software (SaaS, PaaS, IaaS, etc.)
    Qase.io - Test management system for Dev and QA teams. Manage test cases, compose test runs, perform test runs, track defects and measure impact. The free tier includes all core features, with 500Mb available for attachments and up to 3 users. - Source: dev.to / almost 3 years ago

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing Qase and Zendesk, you can also consider the following products

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TestLink - Test & requirements management

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Kiwi TCMS - The leading open source test case management system, with a lot of great features, such as bug...

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!