Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

PostgresML Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

PostgresML mentions (7)

• AI-pipe: Pipeline for generating/storing embeddings from AI models to DB with data scraped from sites using custom scripts

  The web service supports generating embeddings from OpenAI and Ollama AI models. It also provides a fallback for users without access to AI models running on a remote server through PostgresML. - Source: dev.to / over 1 year ago

• Better RAG Results with Reciprocal Rank Fusion and Hybrid Search

  That's outside of the database, though. This is more like what I had in mind -- I just found it: https://postgresml.org/. - Source: Hacker News / about 2 years ago

• How Modern SQL Databases Are Changing Web Development - #4 Into the AI Era

  Some excellent tools were created to represent these tasks "naturally" in SQL and even let most of the computation happen inside the database. PostgresML is a great example. It's built above PostgreSQL and provides a set of functions that allow you to train and use machine learning models with SQL. Here's how you can train a classification model for the classic handwritten digit recognition problem:. - Source: dev.to / over 2 years ago

• A Year of Self-Hosting: 6 Open-Source Projects That Surprised Me in 2023

  PostgresML | You know Postgres. Now you know machine learning – PostgresML. - Source: dev.to / over 2 years ago

• OpenAI Switch Kit: Swap OpenAI with any open-source model

  You can swap in almost any open-source model on Huggingface. HuggingFaceH4/zephyr-7b-beta, Gryphe/MythoMax-L2-13b, teknium/OpenHermes-2.5-Mistral-7B and more.If you haven't seen us here before, we're PostgresML, an open-source MLOps platform built on Postgres. We bring ML to the database rather than the other way around. Source: over 2 years ago