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Freshdesk VS Pl@ntNet

Compare Freshdesk VS Pl@ntNet and see what are their differences

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Contents:
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  3. » Reviews
  4. » Alternatives

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Pl@ntNet logo Pl@ntNet

Pl@ntNet is an intelligent tool that allows user to identify the plats based on pictures with the help of your smartphone.
  • Freshdesk Landing page
    Landing page //
    2022-01-28
  • Pl@ntNet Landing page
    Landing page //
    2023-06-06

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Pl@ntNet features and specs

  • User-Friendly Interface
    Pl@ntNet offers a simple and intuitive interface that allows users to easily upload images and receive plant identification results, making it accessible for both amateur and professional botanists.
  • Community Contribution
    The platform allows users to contribute images and observations, enabling a collaborative effort to improve and expand the database, enhancing the accuracy of identifications over time.
  • Extensive Database
    Pl@ntNet covers a wide range of plant species globally, providing a comprehensive resource for identifying a vast array of plants, trees, and flowers from different regions.
  • Free Access
    The tool is available for free, making it accessible to anyone interested in plant identification without the need for a subscription or payment.
  • Scientific Collaboration
    Pl@ntNet collaborates with various scientific institutions, ensuring that the database is enriched with scientifically validated information and expert contributions.

Possible disadvantages of Pl@ntNet

  • Internet Dependency
    Pl@ntNet requires an internet connection to access its database and identification services, which can be a limitation in remote areas with poor connectivity.
  • Accuracy Limitations
    While the platform is generally accurate, there can be occasional errors in identification, especially for less common species or images of poor quality.
  • Limited Offline Features
    The app may lack robust offline capabilities, limiting its use in fieldwork situations where immediate internet access is not available.
  • Dependence on Image Quality
    The identification accuracy highly depends on the quality and clarity of the images submitted, requiring users to provide clear and detailed photographs.
  • Not a Comprehensive Guide
    While it is a useful tool for initial identification, Pl@ntNet is not a substitute for expert botanical knowledge and should be supplemented with professional advice for precise identification.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Pl@ntNet videos

+ Add

Pl@ntNet - Plant Identification App Preview

More videos:

  • Review - Plant Identification Apps (Pl@ntnet, Plantsnap, etc.) | Bushcraft Bullsh*t (Ep 2):
  • Review - Démo Pl@ntNet

Category Popularity

0-100% (relative to Freshdesk and Pl@ntNet)

Freshdesk

Pl@ntNet

Customer Support
100 100%
Customer Support
0% 0
Online Services
0 0%
Online Services
100% 100
Help Desk
100 100%
Help Desk
0% 0
Tool
0 0%
Tool
100% 100

User comments

Share your experience with using Freshdesk and Pl@ntNet. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Pl@ntNet

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com

Pl@ntNet Reviews

We have no reviews of Pl@ntNet yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Pl@ntNet. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: almost 2 years ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 2 years ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 2 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: almost 3 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 3 years ago
View more

Pl@ntNet mentions (4)

  • What kind of tree is this? I've had two in my backyard for 20 years and never knew what they were called. (Multiple photos, Houston TX)
    There are a number of phone apps that will identify trees from a picture. I personally prefer plantnet.org (non-profit entity / no ads or tracking). Source: over 3 years ago
  • Could Someone Help Me Identify This Tree; is it Even a Tree?
    You can also go directly to plantnet.org and perform the same check. Source: over 3 years ago
  • Tree book for Europe
    Get the app from plantnet.org. It's developed by a non-profit consortium of European organizations. I promise it's completely ad free and won't terrorize you in any way. Source: over 3 years ago
  • Trees Image Dataset
    You could scrape them off the plantnet.org site. But unless your problem is purely academic you could skip creating your own engine and just use their API. Source: almost 4 years ago

What are some alternatives?

When comparing Freshdesk and Pl@ntNet, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gardenia - Gardenia is the new gardening application in the town!

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Garden Answers - Garden Answers is an online plant identification application that allows you to get detailed information about any plants or flowers in your garden.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

iNaturalist - iNaturalist is known as one of the most popular nature applications that helps you to identify the animals, plants, insects, and lots of other things with just a single click.

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