Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
PingPlotter
FileZilla
PuTTY
Beyond Compare
Ninite
Ping Meter Gadget
Angular.io
Open Nettest
Freshdesk PingPlotterPingPlotter is recommended for IT professionals, network administrators, and any users who need to maintain network reliability and optimal performance. It is also suitable for remote workers experiencing connectivity issues and gamers who require low-latency connections.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk should be more popular than PingPlotter. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Once you have those in place, there is little more you can do to help. There might be some marginal benefits in connecting with more peers at the cost of higher resources usage, especially bandwidth. Under normal circumstances, the default peers count from your clients should be good. Monitoring Internet quality with tools like those from pingman can help pinpoint the cause of some of these missed attestations if... Source: almost 4 years ago
I'm attempting to use PingPlotter to find the problem but I'm fairly new with it - The Packet Loss is occurring on IP 192.168.1.1 while testing 8.8.8.8, pingman.com, google.com, akamai.com however it does not show any PL for www.google.com. Source: over 4 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
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