Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Nativeifier Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Nativeifier mentions (65)

• Web Environment Integrity API

  Oh by "Web Environment" you mean "my machine" lol! I already got caught by this - a https://github.com/nativefier/nativefier app wrapping Youtube Music doesn't work, because Google detects somehow that you are not using a trusted browser and refuses to serve. - Source: Hacker News / almost 3 years ago

• What is the most efficient way to run PWA (Progressive Web Apps), there are many browsers that do it (Chrome, Chromium, Vivaldi, Brave, Edge), which one will be the lightest and less resource usage in a Debian or Fedora? Are there other options apart from the browsers?

  AFAIK there's only nativefier and peppermintos' ice. Source: about 3 years ago

• Create clean web apps for macOS

  Install Nativefier from Terminal using the command npm install -g nativefier. Source: about 3 years ago

• Can I download Youtube (WebAPP) with Firefox? Or do I need Google Chrome/Chromium?

  It's still not quite the same as Chromium webapps, which are just isolated windows in the same core process -- FFPWA spins up entire other instances of Firefox -- and in effect operates more like Nativefier (with Firefox instead of Electron/Chromium). Source: about 3 years ago

• Will there ever be a proper Windows app?

  Take a look at this: https://github.com/nativefier/nativefier. Source: over 3 years ago