Software Alternatives & Reviews

Medium VS Zendesk

Compare Medium VS Zendesk and see what are their differences

Medium logo Medium

Welcome to Medium, a place to read, write, and interact with the stories that matter most to you.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • Medium Landing page
    Landing page //
    2023-07-08
  • Zendesk Landing page
    Landing page //
    2024-05-06

Medium videos

Medium Review - with Tom Vasel

More videos:

  • Review - Starting a blog on Medium.com? Watch this FIRST.
  • Review - ‘Angrezi Medium’ review | Komal Nahta
  • Review - The Medium Review
  • Review - The Medium - Before You Buy
  • Review - I recommend: The Medium (Review)

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Medium and Zendesk)
Blogging
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging Platform
100 100%
0% 0
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Medium and Zendesk

Medium Reviews

25+ Medium Alternative Platforms for Publishing Articles
Medium is an online platform that was created in 2012 by Evan Williams. It is a place for people to share their thoughts and ideas on various topics. Medium has about 100 million monthly visitors, which makes it one of the most popular platforms for publishing articles.
Source: forgefusion.io
10 Best Medium Alternatives for Reading and Publishing
From thе simplicity of Ghost to thе vеrsatility of Substack, thеrе’s a homе for еvеryonе seeking great Medium alternatives. Thеsе altеrnativеs offеr a world of possibilitiеs for rеadеrs and authors alikе. Whеthеr you’rе in sеarch of a uniquе platform to sharе your thoughts or want to read frеsh contеnt, thеsе platforms havе somеthing spеcial to offеr. All in all, we...
9 Best Medium Alternatives for Making Money With Your Writing in 2023
Substack and Medium differ primarily in their monetization methods. Medium pays creators based on reader engagement, while Substack enables writers to monetize directly through paid subscriptions to their newsletters. This business model allows Substack users to build a direct relationship with their readers via their email inboxes, whereas Medium interactions primarily...
How to Choose the Best Blogging Platform in 2021 (Compared)
Medium works much like a social networking site where you can create an account and start publishing your articles. After you sign up, you’ll have a profile address like this: https://medium.com/@yourname. But you cannot use your own domain.
Best CMS Platforms in 2019 [WordPress vs Joomla vs Drupal vs Squarespace vs Wix vs Medium]
Medium is famous as a blogging and content sharing platform. If you want to create a blog or news publishing site, Medium could be one of the best CMS solutions. Not only that, Medium was selected as the top 3rd blogging platform in a survey of the Slant community.
Source: wedevs.com

Zendesk Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com
The 19 Best Call Center Software (& Features You Need) in 2022
Built on one of the most extensive customer service platforms, Zendesk offers a call center solution for businesses of every size. With automatic ticket creation, agents can take advantage of Zendesk's slick help desk features to help customers across every channel.
The 10 Best Tawk.to Alternatives and Competitors [2022]
After Tawk.to, Zendesk is the largest company in the live chat technology sector by market share. It also dominates niche, adjacent markets. The Danish company’s popularity seems to stem from its well-rounded suite of services and features.
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Zendesk develops and sells customer-service software. Sales teams use SaaS-based Zendesk Sell to boost productivity, streamline processes, and enhance pipeline visibility. Zendesk’s full-year 2021 revenue increased 30% to $1.3 billion.

Social recommendations and mentions

Based on our record, Medium seems to be a lot more popular than Zendesk. While we know about 2211 links to Medium, we've tracked only 7 mentions of Zendesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Medium mentions (2211)

  • Swipos-GIS/GEO, nationwide GNSS RTK correction for centimeter accurate location
    There was a survey of available GNSS corrections services from a couple of years ago - some of these services are global and not limited to a single country: https://medium.com/@mikehorton/what-is-a-mass-market-gnss-correction-network-do-they-work-for-survey-construction-and-farming-f41bd521f71c. - Source: Hacker News / 1 day ago
  • Steve Albini, Storied Producer and Icon of the Rock Underground, Dies at 61
    Admittedly, that doesn't look great. I do try to apply Hank Green filters to this sort of thing before I accept it whole cloth, however. So it's not great that the first link I clicked on by the author was this: https://medium.com/@MoonMetropolis/first-public-statement-from-joshua-goldberg-8bb061aa56a0 While I did meet Steve a few times - he left my carcass on the floor after a predictable poker game at a music... - Source: Hacker News / 3 days ago
  • Steve Albini, Storied Producer and Icon of the Rock Underground, Dies at 61
    Anyone here celebrating Steve Albini's life should be aware that this guy was an unrepentant pedophile: https://medium.com/@MoonMetropolis/now-that-steve-albini-is-dead-lets-reflect-on-his-admitted-love-and-promotion-of-child-fadf5072288e An actual quote from him: > The cover of PURE 2 is a guy holding open a toddler’s puny hole so his spuzz can dribble out. The girl is past crying. She is destroyed. >... - Source: Hacker News / 3 days ago
  • Steve Albini, Storied Producer and Icon of the Rock Underground, Dies at 61
    Anyone celebrating his life should be aware that this guy was an unrepentant pedophile: https://medium.com/@MoonMetropolis/now-that-steve-albini-is-dead-lets-reflect-on-his-admitted-love-and-promotion-of-child-fadf5072288e. - Source: Hacker News / 3 days ago
  • Surprised to see that the standard CO2 level on the space station is 4000 ppm
    Related reading "I’m living in a carbon bubble. Literally."[0] which has a lot of great basic charts and graphs on everyday data related to CO2. Information in this reading that is relevant to 4000 PPM on the Space Station * Typical CO2 concentrations can reach 4000 ppm in a car * "On the International Space Station, the odds of a crew member reporting a headache double for every 1300 ppm increase in CO2... - Source: Hacker News / 3 days ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 6 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: over 1 year ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
View more

What are some alternatives?

When comparing Medium and Zendesk, you can also consider the following products

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Tumblr - A feature rich and free blog hosting platform offering professional and fully customizable templates, bookmarklets, photos, mobile apps, and social network integration.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!