Freshdesk VS WordPress

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

WordPress Reviews

1. pat0rick

   8 months ago
   Old legend

   There are many new platforms for creating websites nowadays. But I still use WP and it works well. A lot of plugins and templates. Easy to find a developer to customise theme. No monthly fees. So, I like it.

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

WordPress mentions (764)

• Building a High-Performance Website with Next.js and WordPress

  Creating a high-performance website is essential in today’s digital age. Speed, efficiency, and a seamless user experience are the cornerstones of successful web development. This article explores how combining Next.js with WordPress can achieve these goals, providing a robust solution for developers looking to elevate their web projects. - Source: dev.to / about 2 months ago

• Leveraging WordPress as a Headless CMS for Your Astro Website: A Comprehensive Guide

  WordPress as the backend headless CMS, offering a versatile content management foundation. - Source: dev.to / 3 months ago

• The Rise of Visual Editing in Headless CMSes

  Open source CMS WordPress and Drupal introduced WYSIWYG editors and template customization to empower independent publishing but page building was still largely code-driven. - Source: dev.to / 3 months ago

• Mastering Behat Testing: A Comprehensive Guide for Implementing BDD in PHP Projects

  While specific CMS platforms were not directly listed in the sources as explicitly supporting Behat, it’s widely known in the development community that Behat can be integrated with several PHP-based CMS platforms. Drupal and _WordPress _are notable examples of PHP CMSs that support Behat testing, thanks to their flexible architecture and the availability of various plugins or modules that facilitate integration... - Source: dev.to / 3 months ago

• How to secure a WordPress website in under 1 minute using a simple trick?

  WordPress is the most popular CMS(Content Management System) among bloggers. The same fact has made WordPress more vulnerable to attacks by hackers. Especially for authentication vulnerabilities such as brute-force attacks. - Source: dev.to / 5 months ago