Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · about 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Humanloop Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago

Humanloop mentions (5)

• Ask HN: Who is hiring? (December 2024)

  Humanloop | London and San Francisco | Full time in person | https://humanloop.com Humanloop is building infrastructure for AI application development. We're the LLM Evals Platform for Enterprises. Duolingo, Gusto, and Vanta use Humanloop to evaluate, monitor, and improve their AI systems. ROLES:. - Source: Hacker News / over 1 year ago

• Show HN: PromptDoggy – Prompt Management for Product and Engineering Teams

  - https://humanloop.com/) for teaching me the philosophy of implementing a copilot textarea. I wish I could have used the project directly, but integrating just one React component into Rails while keeping importmap and StimulusJS was quite challenging. Given the limited time, I decided to move on with StimulusJS. This is our first time building an open-source project to share with the world, and we’re a bit... - Source: Hacker News / almost 2 years ago

• How are generative AI companies monitoring their systems in production?

  - Conversational simulation is an emerging idea building on top of model-graded eval” - AI Startup Founder Things to consider when comparing options: “Types of metrics supported (only NLP metrics, model-graded evals, or both), level of customizability; supports component eval (i.e. Single prompts) or pipeline evals (i.e. Testing the entire pipeline, all the way from retrieval to post-processing)” “+method of... - Source: Hacker News / almost 3 years ago

• Ask HN: Who is hiring? (March 2023)

  Humanloop (YC S20) | London (or remote) | https://humanloop.com We're looking for exceptional engineers that can work at varying levels of the stack (frontend, backend, infra), who are customer obsessed and thoughtful about product (we think you have to be -- our customers are "living in the future" and we're building what's needed). Our stack is primarily Typescript, Python, GPT-3. Please apply at... - Source: Hacker News / over 3 years ago

• Compiling a list of tools for building LLM apps

  https://humanloop.com/ Find the prompts users love and fine-tune custom models for higher performance at lower cost. - Source: Hacker News / over 3 years ago