Freshdesk
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Intercom
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HelpScout
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Smart communication
For more than 40 years, weโve solved the most pressing problems facing communications teams across industries and the globe. Elixir Cloud, the end-to-end CCM platform, supports effective and efficient comms along the entire customer journey โ helping you deliver exceptional experiences where (and when) they matter most. Learn more at elixir.com.
Freshdesk Elixir CloudElixir Cloud's answer:
1) Elixir Cloud is the only truly cloud-native CCM platform on the market, and it's backed by Elixir's decades of experience creating software for customer communications.
2) Elixir Cloud's unique transitory data processing model doesn't store customer data, and purges PII and PHI from our system immediately after processing.
3) Our flexible pricing model is based on capacity, not user count or document volume, meaning you can scale up during peak seasons and down when demand is lower.
Elixir Cloud's answer:
Elixir Cloud is built for users of any skill level in any department in an organization that communicates with customers at scale. Our decades of experience make us the CCM vendor of choice for businesses in regulated industries, including healthcare payers, healthcare providers, insurance companies, financial institutions, utilities, telecommunications, government.
Elixir Cloud's answer:
In 1985, our founders created the WISYWIG form application that would come to underpin print communications โ and launched the customer communications industry as the world knows it. Introduced in 2023, Elixir Cloud is a groundbreaking modern platform for simplifying customer communications that's rooted in our practical, value-driving approach to software development.
Elixir Cloud's answer:
Elixir Cloud's answer:
No other CCM solution can scale or extend like Elixir Cloud while providing provable security, privacy, and compliance.
Legacy solutions (even cloud-hosted ones) tie services and engines together, so no part of the system can scale independently. That results in an inflexible platform that weighs (and costs) more than it should. They also archive and retain sensitive data for the sake of convenience, which in reality increases your attack surface and compliance risk.
Elixir Cloud's unique, scalable architecture means you pay for what you need โ not what your vendor wants to lock you into. The API-first platform enables data integration and output on any schedule, from batch to real-time, and collaborative tools eliminate slow dev/test/prod cycles. Our transitory data processing model never stores sensitive data โ only templates and content โ and purges customer data like PII and PHI immediately after using it for personalization.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
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Objectif Lune - Objectif Lune is a platform that allows you to create simple, effective, and enjoyable software or tools for better communication with your customers.