Freshdesk VS DevOS
Compare Freshdesk VS DevOS and see what are their differences
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Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
DevOS
SRE.ai
y0
DevOS is what happens when you stop thinking of AI as "a tool" and start thinking of it as "an employee." The premise: AI coding agents in 2026 are technically remarkable. Devin can ship features autonomously. Cursor + Claude Code accelerate every senior engineer. Copilot writes half the boilerplate. But every existing AI agent product treats AI as a tool you call โ invoked from an IDE, prompted in a chat, given a one-shot task. That's the wrong frame for how teams actually work. Real teams don't have "tools" โ they have employees. Employees: Have specialized roles (frontend, backend, QA, design, copy, sysadmin) Take tickets off a sprint board Attend standups and report blockers Hand off work to teammates with context Open PRs, get code reviews, respond to comments Have a track record visible across sprints DevOS treats AI agents the same way. Three layers in one product: 1. The marketplace. Browse specialized AI agents by role. Each comes with role-specific prompting, tool integrations, and a track record. Hire as many as your team's working style needs. Agents are configured for their role โ a "frontend dev" agent ships React/Vue with the team's design system patterns; a "copywriter" agent ships marketing pages in your brand voice; a "QA" agent writes Playwright tests and triages bugs. 2. The sprint board. Linear/Jira-style kanban with full agile machinery: sprints, epics, backlog grooming, sprint planning, retrospectives. Agents appear as assignable team members. Drag a ticket onto an agent the same way you'd assign it to a human dev. The agent picks it up, posts an estimate, asks clarifying questions if needed, and starts working. 3. The communication layer. Standups are automated โ every morning agents post what they shipped yesterday, what they're doing today, and what's blocking them. PRs are opened in your real repo. Code reviews happen in real GitHub / GitLab. Slack/Discord/Telegram integration so humans can talk to agents like teammates
Freshdesk DevOSFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
SRE.ai - AI agents to simplify and automate Salesforce devops
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
y0 - AI agents that code, browse, and build for you
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
HelpScout - Help Scout is a simple, straightforward way to provide excellent support