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Freshdesk VS Devlo

Compare Freshdesk VS Devlo and see what are their differences

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Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Devlo logo Devlo

devlo lets you build, edit, and ship software instantly. It combines a powerful AI Developer Agent with a new no-code app builder and live preview that works for both new and existing repositories.
  • Freshdesk
    Image date //
    2025-10-07
Not present

devlo lets you build, edit, and ship software —instantly. It combines a powerful AI Developer Agent with a new no-code app builder and live preview that works for both new and existing repositories.

Spin up full-stack apps from scratch or connect your GitHub repo to watch changes come to life in real time. The AI agent not only writes and edits your code—it sees its own changes, tests them visually, fixes issues on the spot, and deploys with a single click.

Beyond app creation, Devlo automates core developer workflows: performing code-reviews, creating pull requests, answering questions and applying commits to PRs.

Behind the scenes, Devlo maintains a structured knowledge base of your team’s code and patterns, continuously refining its model using feedback and usage signals to stay perfectly aligned with your conventions.

Devlo integrates seamlessly with GitHub, Jira, and Slack. Enterprise-ready by design, it’s SOC-2 Type I certified, enforces zero code retention, and provides end-to-end encryption by default.

Flexible plans—from free trials to Builder, Pro, Startup, and Enterprise tiers—make Devlo accessible for individuals and teams alike.

Freshdesk

Website
freshworks.com
Pricing URL
Official Freshdesk Pricing
Release Date
-
Startup details
Country
India
Edit details

Devlo

Website
devlo.ai
Pricing URL
-
Release Date
2024 November
Startup details
Country
United States
State
California
Founder(s)
Yawar, Akshay
Employees
1 - 9
Edit details

Freshdesk features and specs

  • User-Friendly Interface
    Freshdesk features an intuitive, easy-to-navigate interface, making it accessible for users of all technical skill levels. The streamlined design helps improve productivity and reduces the time needed for training.
  • Comprehensive Feature Set
    Freshdesk offers a wide range of features including ticketing, automation, analytics, and integrations. These tools help businesses manage their customer support operations efficiently.
  • Multi-Channel Support
    Freshdesk supports various communication channels such as email, phone, chat, social media, and more, enabling businesses to provide seamless customer service across multiple platforms.
  • Customizable
    The platform allows for a high degree of customization, enabling businesses to tailor the software to fit their specific needs with custom workflows, fields, and rules.
  • Scalability
    Freshdesk is suitable for businesses of all sizes, from small startups to large enterprises. Its scalable nature means you can add more features and functionalities as your business grows.
  • Reliable Support
    Freshdesk offers reliable customer support to its users. Support channels include live chat, email, and a comprehensive knowledge base, ensuring issues are resolved promptly.

Devlo features and specs

  • AI-Powered Development
    Devlo uses advanced AI algorithms to enhance and automate various aspects of the software development process, potentially increasing efficiency and accuracy.
  • User-Friendly Interface
    The platform features a user-friendly interface that is designed to be intuitive, making it easy for developers to navigate and utilize its tools effectively.
  • Integration Capabilities
    Devlo can integrate with a variety of third-party tools and services, enhancing its functionality and allowing for seamless workflows within existing development ecosystems.

Possible disadvantages of Devlo

  • Learning Curve
    Despite its user-friendly interface, new users may experience a learning curve as they familiarize themselves with Devlo’s features and capabilities.
  • Subscription Costs
    The platform may involve subscription fees, which could be a consideration for smaller teams or individual developers with limited budgets.
  • Dependence on Internet Connection
    As a cloud-based service, Devlo requires a stable internet connection to function, which may be a limitation in areas with unreliable connectivity.

Analysis of Freshdesk

Overall verdict

  • Freshdesk by Freshworks is considered a good customer support software by many users.

Why this product is good

  • User-Friendly Interface: Freshdesk offers an intuitive and easy-to-navigate interface that simplifies customer support management.
  • Scalability: It provides solutions suitable for small businesses to larger enterprises, offering scalability as business needs grow.
  • Rich Features: The software comes with a wide array of features such as ticketing, automated workflow, self-service portals, and multi-channel communication.
  • Integration Capabilities: Freshdesk integrates seamlessly with a variety of third-party applications, enhancing its functionality and adaptability.
  • Affordability: Compared to other customer support platforms, Freshdesk offers competitive pricing with a range of plans to suit different budgets.
  • Positive Customer Reviews: Many users highlight Freshdesk’s customer support and consistent performance as strong points.

Recommended for

  • Small to Medium-sized Businesses: Due to its cost-effectiveness and scalability, Freshdesk is well-suited for SMEs.
  • Customer Support Teams: For teams aiming to streamline their support operations with a reliable ticketing system.
  • Businesses Requiring Multi-Channel Support: Companies that need to manage inquiries from multiple communication channels efficiently.
  • Startups: Offers the necessary tools without overwhelming complexity, making it ideal for growing teams.

Analysis of Devlo

Overall verdict

  • Devlo (devlo.ai) is a solid AI-powered coding assistant that integrates directly into your development workflow, offering good value for teams looking to automate routine engineering tasks and speed up code reviews.

Why this product is good

  • Integrates seamlessly with GitHub to automate pull request reviews and code fixes
  • Acts as an AI teammate that can pick up issues, write code, and open PRs autonomously
  • Helps reduce developer workload on repetitive tasks like bug fixes and test writing
  • Can accelerate development cycles and improve overall team productivity
  • Works within existing tools and workflows, minimizing setup friction

Recommended for

  • Software development teams looking to automate code reviews and routine tasks
  • Startups and small engineering teams wanting to increase output without adding headcount
  • Open source maintainers who need help triaging and resolving issues
  • Developers seeking an AI assistant that integrates natively with GitHub workflows

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Devlo videos

No Devlo videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Freshdesk and Devlo)

Freshdesk

Devlo

Customer Support
100 100%
Customer Support
0% 0
AI
0 0%
AI
100% 100
Help Desk
100 100%
Help Desk
0% 0
Developer Tools
0 0%
Developer Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshdesk and Devlo

Freshdesk Reviews

  1. Brian Howard
    · Owner at BarSight ·
    Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    Competitors: HelpScout, Zendesk
    Pros:    Straightforward|Free basic plan
    Cons:    Missing a feature
A simpler Freshdesk alternative for lean support teams
Freshdesk supports Freddy AI Agent, Copilot, and Insights, but the pricing page also shows limited included sessions and separate add-on mechanics. If your team later wants chat or a fuller omnichannel setup, Freshchat and Freshdesk Omni create another set of plan comparisons.
Source: muninx.com
9 Best Tidio Alternatives Compared
Freshdesk, like Tidio, focuses on delivering efficient customer support solutions with a mix of automation and real-time interaction features. This platform provides a comprehensive help desk with multichannel support, including email, phone, chat, and social media, along with advanced ticketing systems and workflow automation.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com

Devlo Reviews

We have no reviews of Devlo yet.
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Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: almost 3 years ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
View more

Devlo mentions (0)

We have not tracked any mentions of Devlo yet. Tracking of Devlo recommendations started around Dec 2025.

What are some alternatives?

When comparing Freshdesk and Devlo, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cursor - The AI-first Code Editor. Build software faster in an editor designed for pair-programming with AI.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Codex 3.0 by OpenAI - Codex can now build, test & debug on autopilot

LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Lovable - The world's first AI Fullstack Engineer

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