Freshdesk VS Code42
Compare Freshdesk VS Code42 and see what are their differences
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
Code42
Symantec Data Loss Prevention
Microsoft BitLocker
Paubox
OpenSSH
GravityZone
Virtru
Arcserve UDP
Freshdesk Code42Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than Code42. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Code42. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
It's not a big surprise, given that Code42 (the parent company) pretends they have nothing to do with Crashplan. They've done a massive pivot to some kind of security company, with ZERO references to the OG product of Crashplan on code42.com, which (I'm guessing) is the bulk of their revenue. If you do a site search on google, you'll find some old links, but they just push you over to crashplan.com. Source: about 4 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
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LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Microsoft BitLocker - BitLocker is a full disk encryption feature included with Windows Vista and later.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Paubox - Paubox provides HIPAA compliant email encryption without the hassle of extra steps.