Freshdesk
Zendesk
Intercom
LiveAgent
HelpScout
Zoho Desk
Salesforce Service Cloud
Kayako
CloudRef App
marbot
BotDeploy
Steampipe
Amazon AWS
AWS Commands Set
Heroku ChatOps for Slack
Chatbot Commands by DailyBot
Cloud Ref provides rich link previews for AWS console links and ARNs - you get handy summaries of your AWS resources, as you discuss them, right in your Slack chat. Help your team get up to speed, deploy faster and solve issues sooner.
Freshdesk CloudRef AppNo CloudRef App videos yet. You could help us improve this page by suggesting one.
CloudRef App's answer:
Cloud Ref works where your engineers meet - on Slack, quickly bringing context from your cloud infrastructure right into the chat. No more useless previews of links to the console!
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: over 3 years ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: about 4 years ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
marbot - A Slack bot detecting and managing incidents on AWS.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
BotDeploy - BotDeploy helps you Deploy your Discord, Slack or Telegram bot to AWS with one click.
LiveAgent - LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Steampipe - Steampipe: select * from cloud; The extensible SQL interface to your favorite cloud APIs select * from AWS, Azure, GCP, Github, Slack etc.
