Freshdesk Reviews

1. Brian Howard

   · Owner at BarSight · almost 4 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

API7 cloud Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: over 2 years ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: over 2 years ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 3 years ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 3 years ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 4 years ago

API7 cloud mentions (16)

• Async APIs and Microservices: How API Gateways Bridge the Gap

  An API gateway is a server that acts as an intermediary between clients and microservices. It aggregates requests from clients, routes them to the appropriate microservices, and aggregates the responses before sending them back to the client. API7.ai, a leading provider of API gateway and API management solutions, offers advanced tools like API7 Enterprise and API7 Portal to manage and secure APIs efficiently. - Source: dev.to / over 1 year ago

• Edge Computing Meets API Gateways: Unlocking Low-Latency Applications

  Start experimenting with these technologies today and stay ahead in the era of low-latency applications. For more insights and solutions, visit API7.ai. - Source: dev.to / over 1 year ago

• Cloud vs Open Source vs Commercial API Gateways: Which One Fits Your Needs?

  🔹 Example Strategy: A company starts with Apache APISIX (open source) and later upgrades to API7 Enterprise when requiring advanced security and SLA support. - Source: dev.to / over 1 year ago

• Data Privacy in the API Economy: Balancing Innovation with Security

  API Gateway: Use an API gateway to enforce authentication, rate limiting, and encryption, providing a centralized point for security enforcement. API7.ai offers advanced API gateway solutions that provide comprehensive security features. - Source: dev.to / over 1 year ago

• open-source API gateway solutions and their managed offerings.

  Kong and APISIX, two popular open-source #APIGateway solutions. #kong looks versatile Unified Gateway but how it fares against #APISIX backed by a similar enterprise API7 offering. - Source: dev.to / almost 2 years ago