Software Alternatives, Accelerators & Startups

Fluid VS LiveAgent

Compare Fluid VS LiveAgent and see what are their differences

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Fluid logo Fluid

Turn Your Favorite Web Apps into Real Mac Apps.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured live chat and help desk software with AI functions. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Fluid Landing page
    Landing page //
    2021-07-29
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Fluid features and specs

  • Dedicated Browsers
    Fluid creates site-specific browsers that allow users to have dedicated apps for their favorite web pages. This can enhance focus and organization by keeping tasks separate from regular web browsing.
  • Custom User Experience
    Each Site Specific Browser (SSB) can have a custom icon and name, providing a more personalized and aesthetically pleasing user interface.
  • Resource Management
    Having dedicated apps for regularly used web services can minimize the use of browser tabs and extensions, potentially leading to better performance and resource management.
  • Independence from Web Browser
    Fluid apps are independent of the main web browser. This means that if your browser crashes or has issues, your Fluid apps remain unaffected.
  • Enhanced Productivity
    By converting web apps into standalone desktop applications, users can more easily compartmentalize their work, leading to enhanced productivity.

Possible disadvantages of Fluid

  • Limited to MacOS
    Fluid is available only for MacOS, which limits its usability to Mac users and excludes users on other operating systems like Windows or Linux.
  • Manual Updates
    Users need to manually update each Site Specific Browser (SSB) created through Fluid, as these do not automatically update like regular browser tabs.
  • Security Risks
    As Fluid apps are essentially wrappers for web pages, they are subject to the same security risks as any web browser. Users need to ensure they are visiting trusted sites.
  • Limited Functionality
    Unlike full-fledged desktop applications, Fluid apps might have limited native functionality. They rely heavily on the web app's own features and may lack advanced desktop integrations.
  • Cost for Full Features
    While Fluid is free to use, certain advanced features, such as pinning apps to the status bar, require a one-time purchase of Fluid's paid version.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • AI Chatbot
  • AI answer assistant
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Fluid

Overall verdict

  • Fluid is a good option for macOS users who find themselves frequently switching between web applications and want a more streamlined process. It's especially useful for those who prefer to keep web app sessions isolated or those who enjoy customizing their workflows. However, consider that it is only available for macOS and may not support all features of more complex web applications.

Why this product is good

  • Fluid (fluidapp.com) allows users to create site-specific browsers, which can be useful for treating web applications as standalone apps on macOS. This can help with productivity by preventing web distractions and organizing workflows. Fluid is particularly beneficial if you frequently use web apps and want them to function like native applications with their own dock icons and separate sessions.

Recommended for

  • MacOS users looking to create desktop-like experiences for web applications.
  • Individuals seeking to minimize distractions from other open tabs in a standard browser.
  • Users who need isolated sessions for different web applications.
  • People who appreciate customizing their desktop workflow.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Fluid videos

Primochill Vue Fluid Review

More videos:

  • Review - FluidReview - Accept Online Applications and Submissions and Review
  • Review - Golden Matte Fluid Acrylic Review โ€ข An Alternative to Gouache?

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Fluid and LiveAgent)
Development Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Group Chat & Notifications
Help Desk
0 0%
100% 100

Questions & Answers

As answered by people managing Fluid and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe the primary audience of your product?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Fluid and LiveAgent

Fluid Reviews

10+ Best Prototyping Tools for UI/UX Designers in 2018
With a strong focus on simplicity and communication, Fluid UI great Prototyping tools. Having built-in high and low fidelity component libraries, live team collaboration, device previews and video presentations making it a top-notch solution for designers, product managers and founders alike.

LiveAgent Reviews

  1. Usama Idrees
    ยท CEO & CTO at HUK SONS ยท
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfactionโ€”a must-have for scaling tech-driven businesses.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training requiredโ€”our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    ๐Ÿ‘Ž Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    ยท CEO ยท
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Fluid seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Fluid mentions (19)

  • ToDesktop โ€“ Web app to desktop app in minutes
    > Is ToDesktop For Me? > If you want to make a desktop app of a website for your personal use, ToDesktop is overkill. I just want to point out that a lot of us "pros" learn how to use tools like this by semi-personal use. Therefore, you might want to consider a free personal version that's crippled in a mildly annoying way: For example, no installer, don't sign the app, and have an easily-ignorable nag. (Therefore... - Source: Hacker News / almost 3 years ago
  • in safari Sonoma, do profiles act like containers ? (firefox container)
    If you haven't used Fluid - https://fluidapp.com , I would recommend trying the free download. Source: about 3 years ago
  • Why is it so hard to change Chromium's UI?
    You can use Min, Fluid or any browser with full screen mode to have the same effect. Source: over 3 years ago
  • Safari Window Management
    Https://fluidapp.com/ might do it for you. Other applications like this also exist. Source: over 3 years ago
  • Web Push for Web Apps on iOS and iPadOS
    Does Fluid[1] work as a solution for you? Iโ€™m on an older OS with an older version but I love it for creating single-site apps. [1] https://fluidapp.com/. - Source: Hacker News / over 3 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Fluid and LiveAgent, you can also consider the following products

WebCatalog - Run your favorite web apps natively

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nativeifier - Turn any webpage into a native app

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Coherence X - Coherence X4 is a powerful tool that allows you to turn any website into a chromium-based, isolated, native application on your Mac.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.