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Element.io VS Keeping

Compare Element.io VS Keeping and see what are their differences

Element.io

Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.

Element.io Landing page
Rating
0 reviews
Pricing
Open source Free
Alternatives Is it good?
Keeping

Turns Google Workspace Into Your Team’s Help Desk

Keeping Keeping Thumbnail
Rating
0 reviews
Pricing
Paid Free trial
Alternatives Is it good?
InboxAgent
InboxAgent uses AI to read your shared mailboxes, like info@ and sales@, plus everyone's own inbox, on Microsoft 365, Gmail, Zoho Mail or IMAP. It finds the sales leads and gives each an owner on a board. Never sends from your mailbox. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Element.io seems to be more popular. It has been mentioned 1 time since March 2021.

social mentions
1 vs 0
Communication popularity
100% vs 0%
alternatives listed
240+ vs 87

Base details

Website, pricing, platforms and company facts side by side.

Element.io
Keeping
Website about.riot.im keeping.com
Pricing
Open source Free
Paid Free trial Official pricing
Company Startup from the United Kingdom Startup from the United States · 1 - 9 employees · 2020
Listed in
Communication Group Chat & Notifications Chat Messaging Instant Messaging Text Messaging +3
Help Desk Customer Support Customer Service Help Desk And Ticketing Shared Inbox For Gmail Team Email Management Collaborative Email Platform Customer Support Tool For Gmail Productivity Automation SaaS +8

About Element.io and Keeping

In their own words, as submitted to SaaSHub.

Element.io
Keeping

No description of Element.io yet.

Keeping is a shared inbox and helpdesk tool that lives inside Gmail, turning a shared mailbox like support@company(dot)com into a collaborative workspace where customer emails become trackable tickets with assignments, statuses, tags, and collision detection. It adds helpdesk power (templates,...

Read more about Keeping

Features and specs

What each product offers, as listed by its team.

Element.io 6 features
Keeping 6 features
  • Open Source
    Element.io is open-source, meaning the code is freely accessible and can be modified by anyone. This allows for transparency, security audits, and customization.
  • Privacy and Security
    Element.io offers end-to-end encryption for secure communication, ensuring that only the intended recipients can read the messages.
  • Interoperability
    It supports the Matrix protocol, which allows for communication across different platforms and services, facilitating greater connectivity.
  • Rich Feature Set
    Element.io provides features such as voice and video calls, file sharing, and integrations with other services, making it suitable for both personal and team use.
  • Cross-Platform
    Available on various platforms including web, desktop (Windows, macOS, Linux), and mobile (iOS, Android), ensuring accessibility from any device.
  • Customizability
    Users can personalize their experience through various settings and even set up their own server for full control over their data.

Possible disadvantages

  • Complexity
    The extensive feature set and customization options can be overwhelming for new users, leading to a steeper learning curve.
  • Performance Issues
    Users have reported occasional performance issues such as slow response times and lag, particularly in larger rooms or with heavy media use.
  • User Interface
    While functional, the user interface may not be as polished or intuitive as other more mainstream messaging apps, which could impact usability.
  • Server Setup
    Setting up your own server for complete data control requires technical expertise and can be time-consuming, posing a barrier for non-technical users.
  • Limited Network Effect
    Despite its capabilities, Element.io has a smaller user base compared to giants like WhatsApp or Slack, which may limit its usefulness for some users.
  • Resource Intensive
    The application can be resource-intensive, particularly on older hardware, which may result in slower performance or increased battery consumption on mobile devices.
  • Shared Inbox
    Collaborate on your shared inbox from Gmail
  • Automated Workflows
    Tag, assign, and process email automatically
  • Lives in Gmail
    No extra tabs or apps to learn
  • Unlimited Mailboxes
    Add as many shared mailboxes as you like for free
  • Powerful Analytics
    Track first response time, volume, and measure your team
  • Collision Detection
    Never answer the same email twice

Analysis

An editorial look at what each product does well and who it suits.

Element.io
Keeping

Overall verdict

  • Element.io is a good choice for those looking for a secure and privacy-focused communication platform with rich features and high customizability. Its open-source nature and ability to integrate with other services enhance its appeal to a wide range of users.

Why this product is good

  • Element.io, previously known as Riot.im, is considered a good platform due to its focus on security and privacy, offering end-to-end encryption for conversations. It is built on the Matrix protocol, which supports decentralized communication, making it a versatile and open-source choice for both individual and group communication. It is designed for interoperability and can integrate with other messaging and collaboration platforms. Additionally, it offers extensive customization options and support for both text and voice/video communications.

Recommended for

    Element.io is highly recommended for privacy-conscious users, open-source enthusiasts, tech-savvy individuals, organizations seeking secure internal communication channels, and communities needing decentralized and customizable messaging solutions.

No analysis of Keeping yet.

Videos

Walkthroughs and reviews on video.

Element.io 1 video + Add
Keeping 2 videos + Add

RIOT : Riot.im : A New World Of Open Communication!

DROP 2025 REVIEW | Keeping the Shot INTERESTING!

More videos

  • Review - I hate it, I'm keeping it. SMSL PL200T CD transport review.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Element.io
Keeping
100% 100%
Communication
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
Group Chat & Notifications
0% 0%
0% 0%
Help Desk
100% 100%

Questions & Answers

As answered by people managing Element.io and Keeping.

How would you describe the primary audience of your product?

Keeping's answer:

Small and medium sized businesses

Which are the primary technologies used for building your product?

Keeping's answer:

Built in GCP (Google Cloud), with React, Elixir, and Phoenix.

What's the story behind your product?

Keeping's answer:

Keeping was built to help teams manage customer support without leaving Gmail. It brings the structure of a help desk to shared inboxes, making it easier to assign, track, and respond to customer emails as a team.

User comments

Share your experience with using Element.io and Keeping. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Element.io no reviews yet
Keeping no reviews yet

View more

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Element.io 1 mention
Keeping 0 mentions

Tracking Keeping since Mar 2021.

Alternatives to Element.io and Keeping

When comparing Element.io and Keeping, you can also consider the following products.

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