Freshdesk VS Element.io

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Element.io Reviews

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago

Element.io mentions (1)

• Twitter’s Encrypted DMs Are Deeply Inferior to Signal and WhatsApp. The social network's new privacy feature is technically flawed, opt-in, and limited in its functionality. All this for just $8 a month.

  I love how Matrix or its most popular client Element do not even get a mention. Source: 12 months ago

• A new onboarding experience on Mastodon

  The title undersells the change a bit in my opinion. By default, mastodon now encourages new users to sign-up on https://mastodon.social which has caused a bit of a kerfuffle in the fediverse. Personally, I'm largely ambivalent to the change; I understand the reasoning, and it's what https://element.io has been doing for https://matrix.org since the beginning. It is more than a bit of a sea-change though given the... - Source: Hacker News / 12 months ago

• Paying users get early access to the new change

  We currently have the Matrix protocol, with client applications such as Element supporting it. We also have XMPP as another option. Generally more modern than IRC, these platforms are primarily developed as FOSS software. This makes it less likely for developers to impact their users negatively. However, despite these advantages, these platforms lack the refined user experience (addictiveness and stickiness) that... Source: 12 months ago

• [For Hire] Computer Programming Tutor or Teacher (C, C++, and others, details inside)

  Please DM me if you are interested in hiring me or have any questions at all. We will work via Element (https://element.io) voice/screen share calls, so please make sure you have a mic available. I look forward to hearing from you. Source: 12 months ago

• Discord alternatives?

  Your best bet is probably matrix, the most user friendly client iirc is element. Source: 12 months ago