Software Alternatives & Startups

Document360 VS Craft Docs

Compare Document360 VS Craft Docs and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Document360 logo Document360

Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Craft Docs logo Craft Docs

The writing app you've been waiting for
  • Document360 Landing page
    Landing page //
    2023-09-14

Document360 is your one stop Software as a Service (SaaS) knowledge base platform for software product and project documentation. With Document360, you can create rich documentation and knowledge base for your offerings (both internal and external) with ease. Document360 provides world-class authoring experience and can be customized to meet needs from small to large scale enterprises.

Feature list of Knowledge Management Software - Document360.io

  1. Markdown Support
  2. Peer Review & Publish
  3. Category Manager
  4. Versioning & Rollback
  5. Internal Commenting
  6. Backup and Restore
  7. Custom Domain Mapping
  8. AI Powered Search
  9. Branding
  • Craft Docs Landing page
    Landing page //
    2023-08-23

Document360

$ Details
paid Free Trial $99 / Monthly (2 Team Accounts)
Platforms
Web
Release Date
2018 July

Craft Docs

Website
craft.do
$ Details
-
Platforms
-
Release Date
2019 January
Startup details
Country
Hungary
State
Budapest
City
Budapest
Founder(s)
Balint Orosz
Employees
10 - 19

Document360 features and specs

  • Search Functionality
    AI powered search
  • category manager
    Can add upto 6 sub categories
  • Version Control
    Can maintain multiple version of the article with time stamp
  • Multilingual capability
    Can localize your Knowledge base in multiple languages
  • Collaboration Tools
    Collaborate with team for discussion and reviews
  • Analytics and Reporting
    Powerful analytics helps you understand end-to-end user engagement, team performace,broken link analytics, collect feedback and show analytics.
  • Ticket deflector
    Deflect customer support enquires to knowledge base and resude load on support team
  • Integrations and Extensions
    Integration with external systems like analytics, chat, commenting, and CRO tools into your knowledge base.

Craft Docs features and specs

  • User Interface
    Craft Docs offers a clean, intuitive, and aesthetically pleasing user interface that enhances the user experience and makes navigation easy.
  • Block-Based Editing
    The application uses a block-based editing system, which allows users to manage information flexibly by moving and reorganizing content blocks easily.
  • Collaboration
    Craft Docs provides robust collaboration features, enabling multiple users to work on documents simultaneously, making it suitable for team projects.
  • Cross-Platform Availability
    It is available across multiple platforms including iOS, macOS, and web, providing users with the flexibility to work from various devices.
  • Integration with Other Tools
    The software integrates with popular tools and services like Google Calendar, allowing for a seamless workflow across different applications.

Possible disadvantages of Craft Docs

  • Limited Free Version
    The free version of Craft Docs offers limited features, which might not be sufficient for power users or those looking to leverage full functionality without commitment.
  • Learning Curve
    New users might find the block-based system unfamiliar and may require time to adapt to the unique way of organizing content compared to traditional document editors.
  • Offline Functionality
    While Craft Docs offers offline capabilities, the feature set is somewhat limited compared to its online mode, which could hinder productivity without internet access.
  • Export Options
    Although the application supports exporting documents in various formats, some users may find the customization of export options lacking compared to other tools.
  • Mac and iOS Focus
    Craft Docs primarily targets Apple ecosystems, which may limit its appeal or integration capabilities for users who predominantly use Windows or Android devices.

Analysis of Document360

Overall verdict

  • Yes, Document360 is generally considered a good choice for businesses seeking a comprehensive knowledge management solution. Its ease of use, along with its powerful features, has made it a popular option among small to medium-sized businesses looking to enhance their documentation process.

Why this product is good

  • Document360 is considered a reputable knowledge base software due to its intuitive interface, robust set of features for document management, and excellent customer support. It allows teams to efficiently create, organize, and maintain documentation, making it easier for users to find information quickly. Key features include a powerful text editor, version control, analytics, and collaboration tools.

Recommended for

  • Small to medium-sized businesses
  • Teams needing collaborative documentation tools
  • Companies looking to improve their knowledge management processes
  • Organizations aiming to provide better support and information access to customers

Analysis of Craft Docs

Overall verdict

  • Craft Docs is generally considered to be an excellent choice for those looking for an intuitive and flexible document creation and note-taking app. Its strengths lie in its aesthetic appeal and functional integration, making it suitable for a wide range of users.

Why this product is good

  • Craft Docs, or craft.do, is regarded as a powerful tool for note-taking and document creation because of its sleek design, user-friendly interface, and collaborative features. It offers robust formatting options, seamless syncing across devices, and the ability to embed various types of media, making it a versatile platform for personal and professional use.

Recommended for

  • Individuals who value design and aesthetics in their productivity tools
  • Teams looking for a collaborative document editing platform
  • Users needing a versatile, cross-platform note-taking and document management solution
  • People who benefit from multimedia support in their documentation

Document360 videos

Document360- Creating Knowledge base in minutes

More videos:

  • Review - Freshworks Customer Story — Document360
  • Review - Document360 Complex Onboarding -- User Onboarding Teardown

Craft Docs videos

BUILD A HOME ON CRAFT DOCS 🏡

More videos:

  • Review - Digital Organization with Craft Docs: Key Features and How I Set It Up!

Category Popularity

0-100% (relative to Document360 and Craft Docs)
Knowledge Management
100 100%
0% 0
Note Taking
0 0%
100% 100
Document Management
100 100%
0% 0
Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Document360 and Craft Docs

Document360 Reviews

  1. Pradeepa Somasundaram
    · Product manager at Kovai.co ·
    Really useful for Knowledge capturing and sharing

    We had several smooth projects that required seamless internal collaboration and knowledge management with Document360. Our experience is pretty positive with Document360. As growing organization with multiple projects and multiple users it is very critical for us to capture the tactical knowledge and store the information taxonomically. With Document360 we were able to over achieve this without much effort put into learning the tool.

    Pros:    Category manager- this feature with easy click / drag and drop fuctional makes the work easy.
  2. Sunil
    · Head Of Media at Nestle ·
    Document360 helped us to streamline protocols and internal collaboration

    I being a user for the last 6 months and have used the portal of Document360 both for private and public facing documentation. Pleased with the user friendliness and features seen. Would recommend to others who are looking for a knowledge base solution.

    Competitors: Zendesk
    Pros:    Easy user interface|Organised category|Added security|Publish private or public facing

11 Popular Knowledge Management Tools to Consider in 2025 
Document360 is an AI-powered knowledge base platform to help your business create, manage, and publish a knowledge base. These knowledge bases can be internal (for employee use) or external (for customer self-service).
Source: knowmax.ai
Best 25 Software Documentation Tools 2023
Document360 is a comprehensive software documentation tool that provides support for your project documentation and API documentation needs.
Source: www.uphint.com
11 Top Confluence Alternatives & Competitors For Team Collaboration
Document360’s WYSIWYG editor or Markdown editor makes it simple to produce help documentation. Markdown allows you to write in a simple, easy-to-read plain text style. It is useful when major text and mild media are used in the documentation. The find and replace function allows you to search for and replace text within your article.
Source: clickup.com
The 11 Best Slite Alternatives in 2022- Free Tools Included!
What sets it apart from Slite is its ability to create a self-serving knowledge base for customers. Since 73% of customers prefer self-service support over waiting for a reply, tools like Document360 are a great addition to have in your arsenal.
Source: remoteverse.com

Craft Docs Reviews

We have no reviews of Craft Docs yet.
Be the first one to post

Social recommendations and mentions

Craft Docs might be a bit more popular than Document360. We know about 28 links to it since March 2021 and only 21 links to Document360. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Document360 mentions (21)

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Craft Docs mentions (28)

  • Feature request: Backlinks for Text Blocks
    I use UpNote in part because it's not block-based. Blocks really screw up the way I like to edit. But if it's important to you, and if you're on a Mac you might look at Craft. It's not as user-friendly as UpNote, but it's just as feature-rich, and is block-based, with fantastic reciprocal linking. Source: over 3 years ago
  • Multi-purpose app recommendations
    Have a look at Craft and it's templates. https://craft.do/. Source: over 3 years ago
  • Reka.js - Build your own no-code editor ✨
    Don't apologize! It was perfect! I'm sorry, I at first thought Craft.js was referencing craft.do, as they're both kind of page editors, so I didn't realize what it was at first. This is such wonderful work! Thank you for pointing it out to me! This looks like exactly what I need! Source: over 3 years ago
  • Ask HN: Who is hiring? (February 2023)
    Craft Docs (https://craft.do/) | Engineering (multiple roles) | Full Time | Remote (EU Timezone) or hybrid in Budapest (HU) or Edinburgh (UK) --- We're building an app for crafting beautiful documents and taking notes. Already available for 2 years, won the Mac App of the year 2021 award by Apple, good user base (individuals and business) and community (11k+ on Slack), raised a series B recently, plenty of runway,... - Source: Hacker News / over 3 years ago
  • Orbi is blocking Craft.do app and website
    The website and app works on every other network (cell, non-orbi wifi). I've tried the app and tried the web interface for Orbi, but haven't been able to find any way to unblock a specific domain. It's also not listed in the "Armor" settings as being a blocked threat. I have two office locations, both of which use Orbi, and both locations won't load craft.do. Source: over 3 years ago
View more

What are some alternatives?

When comparing Document360 and Craft Docs, you can also consider the following products

Confluence - Confluence is content collaboration software that changes how modern teams work

Obsidian - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.

HelpNDoc - What is HelpNDoc ? Easy to use yet powerful help authoring environment which can generate various documentation formats from a single source.

Puppet - Easily create custom dashboards for your users

HelpJuice - Helpjuice offers powerful, easy-to-use knowledge base software designed to help teams reduce support emails by up to 50%, improve internal collaboration, and create happier customers. It's trusted by companies worldwide to streamline knowledge sharin

Capacities - A powerful note-taking tool. All your ideas – typed and connected.