ConfigCat Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

ConfigCat mentions (54)

• A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev

  ConfigCat - ConfigCat is a developer-centric feature flag service with unlimited team size, excellent support, and a reasonable price tag. Free plan up to 10 flags, two environments, 1 product, and 5 Million requests per month. - Source: dev.to / 4 months ago

• How to Use ConfigCat Feature Flags with Docker

  ConfigCat allows you to manage your feature flags from an easy-to-use dashboard, including the ability to set targeting rules for releasing features to a specific segment of users. These rules can be based on country, email, and custom identifiers such as age, eye color, etc. - Source: dev.to / 7 months ago

• Add ConfigCat to Next.js App

  I recently started helping my friend @jordan-t-romero with a NextJS and NodeJS project she is working on. This weekend we incorporated ConfigCat so that we can add feature flags to control what content is displayed in the different environments (local, staging, production, etc.). - Source: dev.to / about 1 year ago

• Running an A/B Test in Android Kotlin Using ConfigCat and Amplitude

  But how can you be sure you’re making the right changes? It’s impossible to read your clients’ minds, but A/B testing might just be the next best thing. In this article, I’ll guide you through conducting an A/B test on an Android (Kotlin) application using ConfigCat’s feature flag management system and Amplitude. - Source: dev.to / about 1 year ago

• How to use ConfigCat with Redis

  If you're planning on cutting back or saving bandwidth utilization and optimizing for better performance on the client side then a caching solution like Redis can help. And, as we've seen from the code examples, Redis integrates quite easily with ConfigCat. With a caching solution in place, you can supercharge the way you do standard feature releases, canary deployments, and A/B testing. Besides Node.js, ConfigCat... - Source: dev.to / about 1 year ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago