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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Flagsmith might be a bit more popular than Freshdesk. We know about 13 links to it since March 2021 and only 12 links to Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Considering all these points, the team at Flagsmith has developed a feature flag management platform Flagsmith and made it open source. The core functionality is open and you can check out the GitHub repository here. I have utilized and authored several blogs discussing their excellent offerings and strategies. - Source: dev.to / 2 months ago
Flagsmith - Release features with confidence; manage feature flags across web, mobile, and server side applications. Use our hosted API, deploy to your own private cloud, or run on-premise. - Source: dev.to / over 1 year ago
Flagsmith is written in Django and is open source as well: https://flagsmith.com. Source: almost 2 years ago
Before we dive in, one important call-out: We provide our feature management product to customers in three ways depending on how they want to have it managed: Fully Managed SaaS API, Fully Managed Private Cloud SaaS API and Self-Hosted. The infrastructure costs that we are sharing is for our customers that leverage our Fully Managed SaaS API offering (try it free: https://flagsmith.com/) which represents a portion... - Source: dev.to / about 2 years ago
On March 15th, Sebastian Rindom, the CEO & Co-founder of Medusa, did an interview with Flagsmith where he talked about how Medusa started, why create a headless commerce solution, why make it open-source, and more. - Source: dev.to / about 2 years ago
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