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Cloudify VS Freshdesk

Compare Cloudify VS Freshdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Cloudify logo Cloudify

Accelerating Software Development & Deployment

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Cloudify Landing page
    Landing page //
    2022-01-06

Cloudify provides infrastructure automation using ‘Environment as a Service’ technology to deploy and continuously manage any cloud, private data center, or Kubernetes service from one central point while leveraging existing toolchains; Terraform, Ansible, and more. Use Cloudify to import existing automation templates and scripts and automatically convert them into certified environments. Manage them using the Cloudify console or export these environments to ServiceNow and enable users to deploy, continuously manage and maintain them as part of approval workflows.

Key Values: - Speed up deployments of your Test/Dev/Production environments. - Manage customers' heterogeneous cloud environments. - Enable Continuous Updates (Day-2) for your Production environments. - A clean API to work on top of all your tools that can easily be used within ServiceNow. - Manage Kubernetes clusters at scale.

  • Freshdesk Landing page
    Landing page //
    2022-01-28

Cloudify features and specs

  • Application Configuration Management: Manage application configuration in a scalable and reliable way
  • Infrastructure Orchestration: Integrate with your existing and future infrastructure
  • Environment Management: Enable developers to create new environments whenever needed
  • Deployment Management: Implement a Continuous Delivery or Continuous Deployment (CD) approach
  • Role-Based Access Control: Manage who can do what in a scalable way
  • Self-service Catalog (via ITSM): Enable users to deploy, continuously manage and maintain environments as part of the approval workflow

Freshdesk features and specs

No features have been listed yet.

Cloudify videos

+ Add

Cloudify | Initial Deployment

More videos:

  • Demo - Cloudify | Day 02 application updates
  • Demo - Cloudify | Day 2 Infrastructure Updates
  • Demo - Cloudify | Initial Deployment with ServiceNow approvals
  • Demo - Complex Terraform Deployment

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Cloudify and Freshdesk)

Cloudify

Freshdesk

Cloud Computing
100 100%
Cloud Computing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Developer Tools
100 100%
Developer Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Cloudify and Freshdesk

Cloudify Reviews

We have no reviews of Cloudify yet.
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Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk should be more popular than Cloudify. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Cloudify mentions (2)

  • Best IaC platforms
    Cloudify looks interesting if you can stand the price, depends how badly you need the features it offers. Source: almost 2 years ago
  • Hey Cloud Peoples!
    Cloudify is a platform that automates and manages entire lifecycles of an application or network service. Source: about 2 years ago

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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What are some alternatives?

When comparing Cloudify and Freshdesk, you can also consider the following products

OpenShift - OpenShift gives you all the tools you need to develop, host and scale your apps in the public or private cloud. Get started today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Heroku - Agile deployment platform for Ruby, Node.js, Clojure, Java, Python, and Scala. Setup takes only minutes and deploys are instant through git. Leave tedious server maintenance to Heroku and focus on your code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Kubernetes - Kubernetes is an open source orchestration system for Docker containers

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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