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BrowserStack VS LiveChat

Compare BrowserStack VS LiveChat and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

BrowserStack logo BrowserStack

BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
  • BrowserStack Landing page
    Landing page //
    2025-05-06

BrowserStack is a leading software testing platform powering over two million tests every day across 15 global data centers. With BrowserStack, developers can comprehensively test their websites and mobile applications across 2,000+ real mobile devices and browsers in a single cloud platform—and at scale. BrowserStack helps Tesco, Shell, NVIDIA, Discovery, Wells Fargo, and over 50,000 customers deliver quality software at speed.

  • LiveChat Landing page
    Landing page //
    2023-06-16

BrowserStack

Website
browserstack.com
Pricing URL
Official BrowserStack Pricing
$ Details
freemium $29.0 / Monthly (Starts at single user plans and billed annually)
Platforms
Mac OSX Android Windows Browser Web iOS Google Chrome Firefox Safari REST API Internet Explorer
Release Date
2012 September
Startup details
Country
Ireland
State
Dublin
City
Dublin
Founder(s)
Nakul Aggarwal
Employees
500 - 999
Edit details

LiveChat

Website
livechat.com
Pricing URL
Official LiveChat Pricing
$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Edit details

BrowserStack features and specs

  • Cloud-based
  • Browser Extensions
  • SaaS

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Analysis of BrowserStack

Overall verdict

  • Overall, BrowserStack is considered a highly effective and reliable tool in the web development and testing community. Its extensive features, real-device testing capabilities, and seamless integration make it a good choice for those needing comprehensive cross-browser testing solutions.

Why this product is good

  • BrowserStack is a robust and widely used web testing platform that provides developers with the ability to test their websites and applications across a vast array of browsers and devices. It offers real device cloud testing, ensuring that users can assess how their applications perform on actual devices rather than simulations. This makes it an invaluable tool for identifying and resolving cross-browser compatibility issues. Additionally, it integrates with popular CI/CD tools, enhancing the workflow efficiency for development teams.

Recommended for

  • Web developers
  • QA engineers
  • Agile development teams
  • Companies needing cross-browser testing across multiple devices
  • Teams looking for CI/CD integration in their testing process

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

BrowserStack videos

+ Add

BrowserStack Overview

More videos:

  • Tutorial - SpeedLab by BrowserStack
  • Review - SharePoint Team Finds BrowserStack Invaluable

LiveChat videos

+ Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Category Popularity

0-100% (relative to BrowserStack and LiveChat)

BrowserStack

LiveChat

Website Testing
100 100%
Website Testing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Browser Testing
100 100%
Browser Testing
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

Share your experience with using BrowserStack and LiveChat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BrowserStack and LiveChat

BrowserStack Reviews

Top Selenium Alternatives
BrowserStack is another leading cloud-based testing platform that offers access to a vast array of browsers and real mobile devices. It's designed to simplify the testing process by allowing tests to run in parallel across different environments, significantly reducing the time needed for comprehensive testing. BrowserStack features include live, interactive testing,...
Source: bugbug.io
Why choose HeadSpin over BrowserStack?
Companies like HeadSpin and BrowserStack play a significant role in fulfilling the demand for testing on real devices and cross-browser devices. Their ability to test on real devices online and monitor digital experiences adds to the value proposition of organizations implementing testing solutions. However, every company has different requirements and here are a few reasons...
Source: www.headspin.io

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Social recommendations and mentions

Based on our record, BrowserStack should be more popular than LiveChat. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BrowserStack mentions (8)

  • Show HN: Quell – AI QA Agent Working Across Linear, Vercel, Jira, Netlify, Figma
    This is pretty cool - the Jira/Linear integration could save a ton of manual work. How do you handle test data setup and teardown? That's usually where these workflows get messy. For alternatives in this space, there's qawolf (https://qawolf.com) for similar automated testing workflows, or I'm actually building bug0 (https://bug0.com) which also does AI-powered test automation, still in beta. For the more... - Source: Hacker News / 17 days ago
  • 🛑 Stop resizing your browser: improve testing for responsiveness
    Platforms like Browserstack or SauceLabs offer virtual instances of real devices and browsers for manual and end-to-end testing. Caveat: subscriptions cost money and are on a per-seat basis. - Source: dev.to / about 1 year ago
  • Unsupported country
    If you go to browserstack.com (a website to test other websites) you can probably to the chatgpt url and sign up there. Source: over 2 years ago
  • Windows vs Mac?
    For testing on Mac or iOS, use browserstack.com, you'll spend considerably less using that than you would buying the actual hardware. Source: over 2 years ago
  • Free methods for testing websites/apps across devices?
    I've seen subscription services such as browserstack.com and lambdatest.com but I believe they cost to get the full range of mac browsers and devices. Source: over 2 years ago
View more

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: about 4 years ago

What are some alternatives?

When comparing BrowserStack and LiveChat, you can also consider the following products

LambdaTest - Perform Web Testing on 2000+ Browsers & OS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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