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Sauce Labs VS LiveChat

Compare Sauce Labs VS LiveChat and see what are their differences

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Sauce Labs logo Sauce Labs

Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
  • Sauce Labs Landing page
    Landing page //
    2023-10-23
  • LiveChat Landing page
    Landing page //
    2023-06-16

Sauce Labs

Website
saucelabs.com
Pricing URL
Official Sauce Labs Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

LiveChat

Website
livechat.com
Pricing URL
Official LiveChat Pricing
$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Edit details

Sauce Labs features and specs

  • Extensive Browser and OS Coverage
    Sauce Labs offers a wide range of browser and operating system combinations, allowing for comprehensive cross-browser testing.
  • Real Device Testing
    Provides access to a large number of real mobile devices for testing, ensuring accurate results compared to emulators.
  • Integration with CI/CD Tools
    Seamlessly integrates with popular Continuous Integration and Continuous Deployment tools like Jenkins, CircleCI, and Travis CI.
  • Detailed Reporting
    Offers in-depth test reports, screenshots, and videos, which help in debugging and improving the quality of tests.
  • Parallel Test Execution
    Supports running multiple tests in parallel, significantly reducing test execution time and speeding up the development cycle.
  • Scalability
    Highly scalable platform that can cater to both small projects and large enterprises, making it flexible for various needs.

Possible disadvantages of Sauce Labs

  • Cost
    The pricing can be quite high, especially for small teams or individual developers, making it less accessible for budget-constrained projects.
  • Learning Curve
    There can be a steep learning curve for new users who are not familiar with automated testing platforms.
  • Latency Issues
    Some users have reported latency issues and slower test execution times compared to local testing environments.
  • Complexity
    Setting up and configuring tests to run on Sauce Labs can be complex and time-consuming, requiring a good understanding of the platform and automated testing best practices.
  • Dependency on Internet Speed
    As a cloud-based service, the performance can be heavily dependent on the tester's internet speed, potentially affecting test execution and debugging processes.

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

Sauce Labs videos

+ Add

Overview of Sauce Labs

More videos:

  • Review - How an Automated Test Works With Sauce Labs
  • Review - Sauce Labs Analytics

LiveChat videos

+ Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Category Popularity

0-100% (relative to Sauce Labs and LiveChat)

Sauce Labs

LiveChat

Website Testing
100 100%
Website Testing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Automated Testing
100 100%
Automated Testing
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

Share your experience with using Sauce Labs and LiveChat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Sauce Labs and LiveChat

Sauce Labs Reviews

Top Selenium Alternatives
Sauce Labs is a cloud-based platform that offers automated testing tools for web and mobile applications. It provides a secure and scalable environment for running tests across a wide range of browsers and operating systems. With features like parallel testing, real device testing, and live debugging, Sauce Labs focuses on improving test execution times and overall efficiency.
Source: bugbug.io
Top 20 Best Automation Testing Tools in 2018 (Comprehensive List)
Sauce Labs is a selenium cloud-based solution that offers automated testing over cross-browsers and multiple platforms. It has support for both mobile and desktop apps. It is known for significantly accelerating test cycles.
Source: www.softwaretestinghelp.com

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Social recommendations and mentions

Based on our record, Sauce Labs should be more popular than LiveChat. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Sauce Labs mentions (17)

  • 11 Most Popular Tools for Logging and Monitoring API Calls
    Sauce Labs used to be called API Fortress, and under that name, it generated a bit of a reputation as a cloud-based REST API monitoring solution. Setting up Sauce Labs for monitoring involves establishing secure connections to ensure data integrity and security. Sauce Labs continues this success by providing testing, monitoring, and reporting, but for those looking principally for API log tooling, Sauce Labs can... - Source: dev.to / 2 months ago
  • Top 10 iOS Automation Testing Tools for 2025 (with Key Features)
    #2 SauceLabs SauceLabs also offers a cloud-based platform for testing iOS apps, as well as capabilities to build, organize, and run tests for delivering high-quality applications. - Source: dev.to / 6 months ago
  • Free Cross Browser Testing Tools to pick in 2025
    5. Sauce Labs (Free Plan) Sauce Labs provides a cloud-based testing platform that includes real device testing and supports Selenium, Appium, and other popular automation frameworks. While its free tier limits access to testing minutes and device options, it’s ideal for smaller testing needs and early-phase bug hunting. Paid plans enable larger teams to scale with access to additional device environments. - Source: dev.to / 7 months ago
  • 🛑 Stop resizing your browser: improve testing for responsiveness
    Platforms like Browserstack or SauceLabs offer virtual instances of real devices and browsers for manual and end-to-end testing. Caveat: subscriptions cost money and are on a per-seat basis. - Source: dev.to / about 1 year ago
  • React Native Testing Options Overview
    Appium is an open-source test automation framework. You can use it with native, hybrid, and mobile web apps. It drives iOS and Android apps using the WebDriver protocol. Appium is sponsored by Sauce Labs and a community of open source developers. - Source: dev.to / about 1 year ago
View more

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: about 4 years ago

What are some alternatives?

When comparing Sauce Labs and LiveChat, you can also consider the following products

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LambdaTest - Perform Web Testing on 2000+ Browsers & OS

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TestComplete - TestComplete Desktop, Web, and Mobile helps you create repeatable and accurate automated tests across multiple devices, platforms, and environments easily and quickly.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

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