Software Alternatives, Accelerators & Startups

Avo for Ruby on Rails VS Zendesk

Compare Avo for Ruby on Rails VS Zendesk and see what are their differences

Avo for Ruby on Rails logo Avo for Ruby on Rails

The most powerful Ruby on Rails Admin Panel Framework

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
  • Avo for Ruby on Rails Landing page
    Landing page //
    2023-09-24

Avo is the a very advanced low-code tool that helps you build advanced admin panels and internal tools using Ruby on Rails. Easily the most maintained solution out there. With plenty of "ease of mind" support packages. Build performant inventory, healthcare, security, customer support, ecommerce, education, and content management systems and CRMs.

  • Zendesk Landing page
    Landing page //
    2024-05-06

Avo for Ruby on Rails features and specs

  • User-friendly Interface
    Avo provides a clean and intuitive interface for managing resources, making it easier for developers and administrators to manage and navigate the back-end of Ruby on Rails applications.
  • Customizability
    It offers a high degree of customization, allowing developers to tailor the admin panel to fit the specific needs of their application, including custom fields, actions, and layouts.
  • Rapid Development
    Avo accelerates the development process by providing scaffolding for building admin interfaces, which reduces the overall development time.
  • Integration with Rails
    Seamlessly integrates with Ruby on Rails, utilizing its conventions and allowing developers to leverage existing models and data structures.
  • Active Support
    Regular updates and active community support provide continuous improvements and quick fixes from developers familiar with the common use-cases in the Rails community.

Possible disadvantages of Avo for Ruby on Rails

  • Learning Curve
    While Avo aims to be user-friendly, there might be a learning curve for developers unfamiliar with its setup and customization options, especially those new to Ruby on Rails.
  • Cost for Full Features
    Some advanced features are only available in paid versions, which may not be ideal for small projects or startups with limited budgets.
  • Limited Community Plugins
    Compared to more established admin frameworks, Avo might have a smaller ecosystem of plugins and extensions, potentially limiting third-party resources.
  • Dependency on Avo-specific Code
    Using Avo-specific constructs can create a dependency, which might pose challenges if transitioning away from Avo in the future.
  • Version Compatibility
    There might be occasional issues with compatibility between Avo updates and newer versions of Ruby on Rails, requiring careful version management.

Zendesk features and specs

  • User-Friendly Interface
    Zendesk offers an intuitive and easy-to-navigate interface, making it accessible for users of varying technical expertise. This reduces the learning curve and increases efficiency.
  • Multi-Channel Support
    Zendesk supports various customer interaction channels, including email, chat, phone, and social media. This allows businesses to provide consistent support across multiple platforms.
  • Customizability
    The platform is highly customizable with options to create custom workflows, automate repetitive tasks, and integrate with a wide range of third-party applications.
  • Robust Reporting and Analytics
    Zendesk offers powerful reporting and analytics tools, enabling businesses to track key performance metrics, analyze customer interactions, and make data-driven decisions.
  • Scalability
    The platform is designed to grow with your business, offering various tiers of service and options that cater to both small businesses and large enterprises.

Analysis of Zendesk

Overall verdict

  • Zendesk is generally regarded as a good choice for businesses seeking to improve their customer service operations. It offers a comprehensive suite of tools that cater to the needs of customer support teams, allowing for efficient and effective service delivery. However, as with any platform, it may have a learning curve and can be more costly compared to some basic options, so it's essential to assess its fit for your specific business needs.

Why this product is good

  • Zendesk is considered a strong customer support platform due to its robust features, including ticket management, automation capabilities, and integration options with various business applications. It provides a user-friendly interface, scalability for growing businesses, and performance analytics that help improve customer service efficiency. Additionally, it offers tools for self-service, live chat, and a comprehensive help center, making it a versatile solution for businesses of varying sizes.

Recommended for

    Zendesk is recommended for small to large businesses that need a scalable and comprehensive customer support solution. It is especially beneficial for organizations looking to integrate customer support with existing systems, those needing detailed reporting and analytics, and companies seeking to provide multi-channel support including email, live chat, and social media interactions.

Avo for Ruby on Rails videos

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Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to Avo for Ruby on Rails and Zendesk)
Developer Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
CRM
2 2%
98% 98
Help Desk
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Avo for Ruby on Rails and Zendesk

Avo for Ruby on Rails Reviews

  1. Stan
    · Founder at SaaSHub ·
    Seems promising

    Avo definitely seems promising and polished. What is more, it's based on all the modern tech that's included within the latest (v7 as of now) version of Rails.

    Unfortunately, its licence is bit less permissive than one would expect. I.e. you can't use it in a commercial product without buying a license. Yes, there are both FREE and Pro version; however, if you are using it on a non-personal project you need to pay for it. That's not inherently bad, as it pays for the support and improvement of the product. Yet, it could be a deterrent for many.

    Something similar to what Sidekiq is doing seems more appropriate - a FREE (free free) and an Enterprise version. Then, you can use the FREE version in any sort of a project, and if the project picks up, you can buy the enterprise version and benefit from the extra features.

    🏁 Competitors: RailsAdmin, Active Admin
    👍 Pros:    Polished design|Modern architecture|Good docs
    👎 Cons:    Licence

Zendesk Reviews

  1. Clunky & awful customer service

    Would give them 0/5 if I could!

    🏁 Competitors: HubSpot, Freshdesk
    👎 Cons:    Customer support|Ux/ui|Limited features

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Avo for Ruby on Rails should be more popular than Zendesk. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Avo for Ruby on Rails mentions (12)

  • Rails for Everything
    I would say that Avo is by far the best Rails admin solution out there. It's beautiful. https://avohq.io/. - Source: Hacker News / 5 months ago
  • Short Ruby Newsletter - edition 110 highlights
    Avo is looking for a mid-level Ruby on Rails Developer and I could not recommend enough the experience of working with Adrian Marin - the creator of Avo. - Source: dev.to / 8 months ago
  • Ask HN: Fastest way to launch web app
    I would recommend Ruby on Rails - you will find well establish gems for everything you need (eg: devise for auth, pay gem for paymens, sitepress for static content like marketing pages …) There are also some very well done (simple to understand and maintain) starter kits. Here are two of them: - https://jumpstartrails.com - https://businessclasskit.com I would recommend Avo (and I am doing so for a couple of... - Source: Hacker News / 11 months ago
  • Show HN: Build your startup or side project faster with these SaaS templates
    Quality is often much better with these kinds of templates and frameworks, because the creators often can make better default choices. For example, Avo (https://avohq.io) and Bullet Train (https://bullettrain.co/) are IMHO both much higher quality out of the box than what a typical intermediate Rails developer could accomplish in months of full time learning and coding. - Source: Hacker News / over 1 year ago
  • Show HN: Build your startup or side project faster with these SaaS templates
    Avo is a great content management system for Rails. I'm a paying customer. https://avohq.io/. - Source: Hacker News / over 1 year ago
View more

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / over 1 year ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 2 years ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: almost 3 years ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 3 years ago
View more

What are some alternatives?

When comparing Avo for Ruby on Rails and Zendesk, you can also consider the following products

PocketBase.io - Open Source backend with realtime database, authentication, file storage and admin dashboard, all compiled in 1 portable executable.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Directus - Free and Open-Source Headless CMS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Supabase - An open source Firebase alternative

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!