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Atera VS Request Tracker

Compare Atera VS Request Tracker and see what are their differences

Atera

Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™.

Rating
5.0 · 1 review
Pricing
Paid Free trial
Alternatives Is it good?
Request Tracker

open-source enterprise grade issue and ticket tracking system

Rating
0 reviews
Alternatives Is it good?
EcholoN
EcholoN is an Enterprise Application Framework and configurable software platform for ESM, ITSM, Service Desk, CMDB, Customer Service, Field Service Management and custom digital business processes. sponsored

Which is more popular?

Based on our record, Request Tracker should be more popular than Atera. It has been mentioned 22 times since March 2021.

social mentions
5 vs 22
Monitoring Tools popularity
100% vs 0%
alternatives listed
240+ vs 61

Base details

Website, pricing, platforms and company facts side by side.

Atera
Request Tracker
Website atera.com requesttracker.com
Pricing
Paid Free trial Official pricing
—
Platforms
Windows Mac OSX Linux
—
Company 2001 —
Listed in
Monitoring Tools Remote Monitoring And Management IT Management Patch Management MSP Remote Support IT Asset Management Help Desk Managed Service Provider +6
Customer Support Help Desk Customer Service Help Desk And Ticketing +1

About Atera and Request Tracker

In their own words, as submitted to SaaSHub.

Atera
Request Tracker

Built to streamline and scale operations, Atera empowers IT teams to efficiently manage and preemptively protect infrastructure, improve service delivery, and ensure organizational needs are met. Serving over 12,000 customers across 120 countries, Atera’s platform offers powerful tools including...

Read more about Atera

No description of Request Tracker yet.

Features and specs

What each product offers, as listed by its team.

Atera 7 features
Request Tracker 5 features
  • Remote Monitoring
  • Help desk
  • IT Asset Management
  • Network Monitoring
  • Remote Desktop Access
  • Remote Control
  • Patch Management
  • Open Source
    Request Tracker (RT) is open-source, allowing users to customize and adapt the system to fit their unique needs without licensing costs.
  • Extensive Features
    RT offers a comprehensive set of features that support ticketing, workflow automation, and reporting, which cater to various business processes and industries.
  • Scalability
    RT is scalable and can handle a large volume of tickets, making it suitable for both small businesses and large enterprises.
  • Customizable
    Users can tailor the interface and workflows to their specific requirements, offering flexibility in how the software is utilized.
  • Strong Community Support
    Being open source has allowed RT to foster a strong community that contributes plugins, extensions, and support to improve user experience.

Possible disadvantages

  • Complex Setup
    The initial setup and configuration of RT can be complex and time-consuming, potentially requiring technical expertise to get it working optimally.
  • User Interface
    Compared to some modern ticketing systems, RT's user interface can feel dated and less intuitive for new users.
  • Steep Learning Curve
    RT's extensive features come with a learning curve, which may require additional training and time for users to become proficient.
  • Limited Native Integrations
    While RT supports integrations, the number of out-of-the-box native integrations with other software may be limited compared to some competitors.
  • Maintenance Responsibility
    As an open-source solution, the responsibility of software updates, security, and maintenance falls on the user or organization, which might be challenging without dedicated IT resources.

Analysis

An editorial look at what each product does well and who it suits.

Atera
Request Tracker

Overall verdict

  • Atera is generally considered a good remote monitoring and management (RMM) tool for IT professionals and managed service providers (MSPs).

Why this product is good

  • Atera offers a comprehensive solution that combines RMM, Professional Services Automation (PSA), and remote access into a single platform. Users appreciate its intuitive interface, robust feature set, and scalability. Additionally, it provides real-time alerting, patch management, and remote control capabilities, which are essential for efficient IT management. Atera's pricing model is also attractive as it's based on a per-user basis, allowing unlimited devices, which can be cost-effective for many businesses.

Recommended for

    Atera is recommended for small to medium-sized MSPs, IT consultants, and internal IT departments that need an all-in-one solution for IT management. It is particularly beneficial for those who prefer a cloud-based platform and value the flexibility of a pay-per-user pricing structure.

No analysis of Request Tracker yet.

Videos

Walkthroughs and reviews on video.

Atera 8 videos + Add
Request Tracker 2 videos + Add

Enter a new era of AI-powered IT with Atera

More videos

  • - Here's how to streamline your IT workflow - go to: Atera.com
  • - Trapp - Atera Customer Stories
  • - AI Explainer
  • - Atera Review 2024 - Best Remote Monitoring and Management Software (RMM)
  • - Atera Review - An in depth look at the PSA and RMM for MSPs
  • - Atera Review: The best all in one solution
  • - Atera Review: Atera, Dump the other options

Introduction to Request Tracker (RT)

More videos

  • - Deploying Request Tracker

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
Atera
Request Tracker
100% 100%
Monitoring Tools
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
IT Management
0% 0%
60% 60%
Help Desk
40% 40%

User comments

Share your experience with using Atera and Request Tracker. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

Atera 5.0 · 1 review
Request Tracker no reviews yet
  • Great tool!
    SaaSHub review
    · Mar 2024

    Atera streamlines IT operations, making them more efficient and accessible. Whether you're a seasoned pro or new to IT, Atera's intuitive platform is a game-changer. Highly recommended for businesses looking to...

  • HWMonitor Review & Alternatives for 2023
    www.comparitech.com · Oct 2023

    The Atera system is a cloud-based service that includes server time and space for processing and storage, so the MSP that signs up for this package doesn’t need to have any major infrastructure on its own site. The...

  • 10 Best RMM Software | Remote Monitoring & Management Tools 2021
    www.softwaretestinghelp.com · Aug 2021

    Verdict: With its fixed pricing for unlimited devices, and its ease of use, Atera is truly the ultimate all-in-one software IT professionals need. Try 100% free for 30-days. It’s risk-free, no credit card required,...

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We have no reviews of Request Tracker yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

Atera 5 mentions
Request Tracker 22 mentions
  • Chat is a mess...
    Our 24x7 live chat support is the best way to troubleshoot this issue quickly. You can contact them out from our website (atera.com bottom right corner) or from within the app help widget. Source: about 4 years ago
  • Best HaloPSA alternatives?
    Check out atera.com and feel free to let me know if you have any questions! Source: about 4 years ago
  • Atera ticketing issue
    If after the setup it's still not working, can you pls try to reach out to our support via the live chat channel ? You can contact them using the help icon the right bottom corner of our website, atera.com . Source: over 4 years ago

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  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still... - Source: Hacker News / over 2 years ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in.... - Source: Hacker News / about 3 years ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have... - Source: Hacker News / over 3 years ago

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Alternatives to Atera and Request Tracker

When comparing Atera and Request Tracker, you can also consider the following products.

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