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NinjaOne VS Request Tracker

Compare NinjaOne VS Request Tracker and see what are their differences

NinjaOne

NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Rating
5.0 · 1 review
Pricing
Paid Free trial
Alternatives Is it good?
Request Tracker

open-source enterprise grade issue and ticket tracking system

Rating
0 reviews
Alternatives Is it good?
RealUptime.io
Uptime monitoring, status pages, and error tracking that show every region's reading, not one green dot. Flat pricing, no per-subscriber fees, real free tier. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Based on our record, Request Tracker seems to be more popular. It has been mentioned 22 times since March 2021.

social mentions
0 vs 22
Monitoring Tools popularity
100% vs 0%
alternatives listed
240+ vs 61

Base details

Website, pricing, platforms and company facts side by side.

NinjaOne
Request Tracker
Website ninjaone.com requesttracker.com
Pricing
Paid Free trial Official pricing
—
Company Startup from the United States · 1,000 - 1,999 employees —
Listed in
Remote Monitoring And Management Patch Management MSP IT Management Monitoring Tools Remote Support IT Asset Management Backup & Restore Business Continuity Management +6
Customer Support Help Desk Customer Service Help Desk And Ticketing +1

About NinjaOne and Request Tracker

In their own words, as submitted to SaaSHub.

NinjaOne
Request Tracker

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform increases productivity while reducing risk and IT costs. Organizations use NinjaOne, including its wide range of IT and security...

Read more about NinjaOne

No description of Request Tracker yet.

Features and specs

What each product offers, as listed by its team.

NinjaOne 17 features
Request Tracker 5 features
  • Self Service Portal
  • Audit, Analysis and Compliance
  • User Activity Monitoring
  • Software Inventory
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Bandwidth Monitoring
  • Network Diagnosis
  • Vulnerability Scanners
  • Data Loss Prevention
  • Multi-Patch Deployments
  • Unified Threat Management (UTM)
  • Ransomware Protection
  • Intrusion Detection and Prevention (IDS/IPS)
  • Endpoint Detection and Response
  • Breach Detection
  • Advanced Threat Protection
  • Open Source
    Request Tracker (RT) is open-source, allowing users to customize and adapt the system to fit their unique needs without licensing costs.
  • Extensive Features
    RT offers a comprehensive set of features that support ticketing, workflow automation, and reporting, which cater to various business processes and industries.
  • Scalability
    RT is scalable and can handle a large volume of tickets, making it suitable for both small businesses and large enterprises.
  • Customizable
    Users can tailor the interface and workflows to their specific requirements, offering flexibility in how the software is utilized.
  • Strong Community Support
    Being open source has allowed RT to foster a strong community that contributes plugins, extensions, and support to improve user experience.

Possible disadvantages

  • Complex Setup
    The initial setup and configuration of RT can be complex and time-consuming, potentially requiring technical expertise to get it working optimally.
  • User Interface
    Compared to some modern ticketing systems, RT's user interface can feel dated and less intuitive for new users.
  • Steep Learning Curve
    RT's extensive features come with a learning curve, which may require additional training and time for users to become proficient.
  • Limited Native Integrations
    While RT supports integrations, the number of out-of-the-box native integrations with other software may be limited compared to some competitors.
  • Maintenance Responsibility
    As an open-source solution, the responsibility of software updates, security, and maintenance falls on the user or organization, which might be challenging without dedicated IT resources.

Analysis

An editorial look at what each product does well and who it suits.

NinjaOne
Request Tracker

Overall verdict

  • Yes, NinjaOne is considered a reliable IT management solution.

Why this product is good

  • NinjaOne offers a comprehensive suite of tools for remote monitoring and management (RMM), patch management, endpoint management, and more. Users appreciate its user-friendly interface, responsive support, and efficient automation features that help streamline IT operations.

Recommended for

  • IT professionals looking for a robust RMM solution
  • Managed Service Providers (MSPs) needing efficient client management tools
  • Businesses seeking to streamline IT operations with automation
  • Organizations requiring reliable endpoint and patch management

No analysis of Request Tracker yet.

Videos

Walkthroughs and reviews on video.

NinjaOne 6 videos + Add
Request Tracker 2 videos + Add

NinjaRMM Live Setup

More videos

  • - NinjaRMM Tech Talk
  • - NinjaOne Backup
  • - TechnologyAdvice: NinjaOne Review - Top Features, Pros & Cons, and Alternatives
  • - NinjaOne | Spend more time on the important things
  • - NinjaOne RMM Review

Introduction to Request Tracker (RT)

More videos

  • - Deploying Request Tracker

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
NinjaOne
Request Tracker
100% 100%
Monitoring Tools
0% 0%
0% 0%
Customer Support
100% 100%
100% 100%
IT Management
0% 0%
63% 63%
Help Desk
37% 37%

Questions & Answers

As answered by people managing NinjaOne and Request Tracker.

How would you describe the primary audience of your product?

NinjaOne's answer

NinjaOne customers include MSPs and internal IT organizations of all sizes.

What makes your product unique?

NinjaOne's answer

NinjaOne is a cloud-native unified IT management platform tailored for IT organizations and MSPs. It offers comprehensive monitoring, management, patching and security for a diverse range of endpoints — including Windows, macOS, Linux, VMs, and SNMP — all consolidated within a singular intuitive dashboard.

Its robust automation features empower technicians to offload routine, time-intensive tasks, redirecting their attention to strategic endeavors. Designed for proactive daily management, NinjaOne boasts a user-friendly interface, ensuring a smooth set-up and operation. With complimentary unlimited onboarding, training, and support, we're committed to maximizing the ROI for our customers' NinjaOne investments.

Why should a person choose your product over its competitors?

NinjaOne's answer

NinjaOne equips MSP and IT teams with a unified hub for overseeing, patching, and supporting all their endpoints. Leveraging our integrated solution and policy-driven management, we introduce a remarkable degree of automation into standard IT workflows, enabling technicians to channel their expertise into intricate tasks and innovative problem-solving.

Tailored for the modern, distributed workforce, NinjaOne's cloud-native platform allows technicians to manage any internet-connected endpoint from any location, eliminating the need for any infrastructure. This not only trims management costs but also simplifies the process. The platform's agile and user-friendly interface further amplifies efficiency, making IT operations seamless for teams.

What's the story behind your product?

NinjaOne's answer

NinjaOne is dedicated to building top-tier, scalable, and user-friendly IT management solutions that empower MSPs and IT experts to ensure business continuity and enhance profitability. With a user experience intricately designed from inception, we aim to minimize onboarding costs and optimize automation, offering a cutting-edge, proactive IT management journey. Presently, over 13,000 MSPs and IT entities worldwide trust NinjaOne to oversee, update, and secure more than 5 million endpoints.

Which are the primary technologies used for building your product?

NinjaOne's answer

NinjaOne is a cloud-native unified IT management platform. Key technologies include monitoring & alerting, patch management, software deployment, scripting & automation, remote control, backup, ticketing, documentation, next generation antivirus (NGAV) and endpoint detection and response (EDR). Additionally, NinjaOne seamlessly integrates with numerous popular solutions, further enhancing our customers' workflow efficiency.

User comments

Share your experience with using NinjaOne and Request Tracker. For example, how are they different and which one is better?

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Reviews and articles

External articles and on-site reviews we used to compare the two products.

NinjaOne 5.0 · 1 review
Request Tracker no reviews yet

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We have no reviews of Request Tracker yet. Be the first one to post

Social recommendations and mentions

Recommendations tracked on public social media and blogs since March 2021.

NinjaOne 0 mentions
Request Tracker 22 mentions

Tracking NinjaOne since Mar 2021.

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still... - Source: Hacker News / over 2 years ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in.... - Source: Hacker News / about 3 years ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have... - Source: Hacker News / over 3 years ago

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