Apple Support VS Freshdesk

Apple Support Reviews

Freshdesk Reviews

1. Brian Howard    

   Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Apple Support mentions (181)

• Hello Apple. iCloud Stuck at 50GB.

  Other people tend to contact the vendor via their official support channels (i.e. https://support.apple.com and then click "Start now" under "Get Support") rather than complaining about it on the internet. - Source: Hacker News / 5 months ago

• What else can it do / what niche things do you use your watch for?

  Complication options on Apple Watch You can open most apps by tapping a complication on the watch face. Some complications show specific information from a particular app so you see just what you need with a glance. Weather, for example, includes complications for air quality, conditions, temperature, and more. Https://support.apple.com › guide Change the watch face on your Apple Watch - Apple Support Feedback. Source: 5 months ago

• Unable to finish sign-up for Apple Developer

  I just went to the support site (https://support.apple.com) scrolled to "Get Support" and clicked and it took me to https://getsupport.apple.com, where I typed in "trouble with developer account" and was given an option for chat or call. Source: 5 months ago

• iTunes on widows help please!

  - on support.apple.com I downloaded iTunes 12.10.11 for windows (64 bit). Source: 5 months ago

• what does “E” mean?

  Issues that can only be resolved by Apple, such as hardware faults, iCloud access or Activation lock, should be sent to Apple Support. Source: 5 months ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago